{"blocks": [{"key": "7719d107", "text": "Scenario", "type": "header-two", "depth": 0, "inlineStyleRanges": [], "entityRanges": [], "data": {}}, {"key": "d8a26cbf", "text": "Management is evaluating whether to continue offering a live phone channel that shows the lowest unit profit relative to other platforms.", "type": "unstyled", "depth": 0, "inlineStyleRanges": [], "entityRanges": [], "data": {}}, {"key": "9db26da2", "text": "Question", "type": "header-two", "depth": 0, "inlineStyleRanges": [], "entityRanges": [], "data": {}}, {"key": "547c28f7", "text": "Why might the company retain the phone channel despite its lower unit profitability?", "type": "unstyled", "depth": 0, "inlineStyleRanges": [], "entityRanges": [], "data": {}}, {"key": "e0e958bb", "text": "Hints", "type": "header-two", "depth": 0, "inlineStyleRanges": [], "entityRanges": [], "data": {}}, {"key": "67e287c1", "text": "Think about customer demographics, accessibility for elderly users, brand equity, and lifetime value considerations.", "type": "unstyled", "depth": 0, "inlineStyleRanges": [], "entityRanges": [], "data": {}}], "entityMap": {}}