Cloud Connection Issue Triage

Q: Cloud Connection Issue Triage

This question evaluates a product manager's incident triage, cross-functional coordination, and decision-making skills when handling cloud connection outages, commonly asked to assess prioritization, hypothesis-driven problem isolation, and clear stakeholder communication under operational pressure.

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Question

Triage a Customer-Reported Cloud Connection Issue

Prompt

You are the on-call Product Manager partnering with Support, SRE, and Engineering during an onsite incident simulation.

Walk through how you would triage a customer-reported cloud connection issue. Specifically cover:

Initial information you need to collect and why.
The key hypotheses you would form and test to isolate the problem.
The diagnostic tools, metrics, and logs you would inspect.
How you would communicate status and next steps to internal and external stakeholders.

Assume this is time-sensitive and may involve multiple customers, regions, or deployment environments.

Cloud Connection Issue Triage

Triage a Customer-Reported Cloud Connection Issue

Prompt

Solution

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