Usability and Product Metrics Beyond Latency and Accuracy
Context: In a technical screen focused on analytics and experimentation, propose how you would evaluate a feature that claims to improve usability. Address both consumer apps and developer tools.
Tasks
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Beyond latency and accuracy, what other aspects of a product do developers care about?
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You meet an engineer who claims a new feature improves usability. What questions would you ask to validate that claim and to plan a measurement approach?
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Define concrete usability metrics and how you would measure them for:
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Streaming product (e.g., Netflix): effectiveness, efficiency, satisfaction/NPS.
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Developer framework (e.g., PyTorch): onboarding time, productivity/code reduction, reliability/crash rate, satisfaction/NPS, adoption/WAU.