Case: Improve Engagement in a Consumer App with Flat MAU
Context
You are given a large consumer mobile app whose monthly active users (MAU) have been flat for several months. You need to identify, evaluate, and prioritize opportunities to improve user engagement in the next quarter.
Tasks
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Define the primary target segment you will focus on (and why).
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Identify key pain points using both data and user research signals.
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Propose a North Star metric for engagement and a small set of supporting/diagnostic metrics (with clear definitions).
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Recommend 3–5 candidate solutions aimed at improving engagement. For each: state the hypothesis, expected impact, and how you would measure success.
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Select and apply a prioritization framework (e.g., RICE or Impact vs. Effort) to rank the solutions.
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Create a 90-day roadmap with milestones, success criteria, and major risks/mitigations.