Coffee Shop Profit Drop Diagnostics
Scenario
You manage a coffee shop and notice profits have declined over a recent period.
Task
Outline a systematic plan to diagnose the profit drop. Be specific about:
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The data you would collect (internal and external).
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The metrics and decompositions you would calculate.
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The hypotheses you would test and how you would test them.
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How you would validate findings and propose next steps.
Minimal Context and Assumptions
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Focus on 1–2 stores over the last 8–12 weeks, compared to the prior comparable period and year-over-year (to handle seasonality).
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Channels may include in-store, mobile order-ahead, and delivery.
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Profit = Revenue − COGS − Labor − Operating Costs (rent, utilities, delivery fees, waste, refunds, discounts).
Note: Consider funnel dynamics (traffic → conversion → ticket size), cost changes, seasonality, competition, and external factors.