Handle merchant complaint about excessive demand

Scenario

A merchant partner complains that DoorDash is sending more orders/traffic than they can handle, leading to operational strain and a poor in-store experience.

Task

As a Data Scientist (partnering with Product/Ops), explain how you would:

1. Triage and diagnose whether the complaint is valid using data.
2. Identify root causes (e.g., sudden demand spike, capacity limits, inaccurate prep-time settings, throttling issues).
3. Propose interventions that balance the 3-sided marketplace (consumers, dashers, merchants).
4. Define how you would monitor impact and avoid unintended consequences.