Assessing a candidate's alignment with Amazon Leadership Principles during a behavioral interview.

Who was your most difficult customer and how did you handle the situation? Give an example of a time you did not meet a client’s expectation. What happened and how did you rectify it? When supporting many customers, how do you prioritize their needs? Tell the story of the last time you had to apologize to someone. Describe a time when you had to leave a task unfinished and why. Tell me about a project with unclear responsibilities—how did you proceed? Give an example of a simple solution you delivered for a complex problem. Tell me about a time you were wrong and what you learned. Describe a time you mentored or developed someone. When did you take a calculated risk and what was the outcome? Tell me about an unpopular decision you made and how you gained support. Describe a time you pivoted strategy when you were 75% through a project and still delivered results. Give two examples when you did more than what was required in any job. Tell me about a time you disagreed with your manager—how did you handle it? What is your proudest professional achievement and why?

Use STAR (Situation, Task, Action, Result); emphasize customer impact, data, and measurable outcomes.

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