Analyze A/B Test Results for Subscription Conversion Rates
An A/B test offers free users a limited-time trial of the paid plan to see whether it increases paid subscriptions and reduces churn. The control group receives the status quo experience without the trial offer.
Constraints & Assumptions
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Treat assignment as user-level randomized unless stated otherwise.
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The analysis window should include trial start, trial end, first paid billing cycle, and churn after conversion.
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Distinguish trial starts, paid conversions, and retained paid subscribers.
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Include statistical significance, practical significance, and guardrails.
Clarifying Questions to Ask
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What is the trial length, and when is a user counted as paid?
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Are users eligible only once, or can they receive multiple offers?
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What is the primary metric: paid conversion by day 30, retained paid conversion by day 60, revenue, or churn?
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Are there refunds, cancellations, or involuntary churn events?
Part 1 - Compute Conversion Metrics
Compute the paid-conversion rate for treatment versus control and the percentage lift.
What This Part Should Cover
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Treatment and control conversion rates using exposed users as denominators.
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Absolute lift and relative percentage lift.
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Clear conversion window and distinction between trial starters and paid subscribers.
Part 2 - Compute Churn and Retention
How would you measure trial cancellation, first-cycle churn, and retained paid conversion?
What This Part Should Cover
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Trial cancel rate, paid-cycle cancel rate, retained paid rate, and revenue or LTV if available.
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Why raw trial starts can be misleading if users churn after the free period.
Part 3 - Test Statistical Significance
How would you test whether the conversion-rate difference is statistically significant?
What This Part Should Cover
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Two-proportion z test or logistic regression with covariate adjustment.
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Confidence intervals for absolute and relative lift.
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Power, minimum detectable effect, sample-ratio mismatch, and multiple metrics.
Part 4 - Make a Launch Decision
How would you decide whether to launch the trial offer?
What This Part Should Cover
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Primary metric, guardrails, revenue/LTV, churn, user experience, support cost, and segment effects.
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Practical significance and long-term holdout considerations.
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Recommendation framework for launch, iterate, or stop.
What a Strong Answer Covers
A strong answer separates trial adoption from paid conversion and retained value, computes lift correctly, tests significance, and makes a launch decision using conversion, churn, revenue, and guardrails together.
Follow-up Questions
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What if treatment increases paid conversion but also increases first-month churn?
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How would you analyze users who start a trial but never become paid?
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How would delayed conversions affect the analysis window?