At a NatWest online interview for an internship program, candidates were asked a set of behavioral questions. Prepare strong answers to the following prompts:
- Why did you apply to this program?
- Describe a time when you made a commitment to someone and followed through on your promise.
- What do you value about working with people from different backgrounds, perspectives, or functions?
- Tell me about an important decision you had to make and how you approached it.
- Describe a time when you embraced an opportunity.
- How do you stay current on emerging trends and technology?
Quick Answer: This set of behavioral prompts evaluates interpersonal and leadership competencies relevant to a product manager role, including commitment, cross-functional collaboration, decision-making, initiative, and staying current with emerging trends.
Solution
These are classic behavioral interview questions. The best approach is to answer with a clear structure: use **STAR** for experience-based prompts (**Situation, Task, Action, Result**) and use **Motivation -> Fit -> Impact** for the "Why this program?" question. Interviewers are mainly assessing motivation, ownership, judgment, collaboration, curiosity, and communication. Keep each answer to about 1-2 minutes, be specific, and include a measurable result whenever possible.
**1) Why did you apply to this program?** A strong answer should connect your background, NatWest's mission, and what you hope to learn. A good model is: "I applied because I want to work at the intersection of finance, data, and technology, and NatWest stands out for its focus on digital transformation in banking. I'm particularly interested in learning how analytical work supports real business and customer decisions in a regulated environment. This program is attractive because it offers exposure to real problems, experienced mentors, and the chance to turn quantitative thinking into practical impact." Avoid saying only that the brand is prestigious or that you simply want experience.
**2) Commitment / promise delivered:** Use a concrete example. For instance: "In a university finance project, I promised my team I would build the valuation model before our interim review. The timeline was tight, and the data was messy. I broke the work into milestones, clarified assumptions with the team early, and shared a draft one day before the deadline so others could review it. We submitted on time, received strong feedback for the quality of the analysis, and my teammates trusted me with the final presentation section as well." This shows reliability, planning, and accountability.
**3) Working with different people + important decision:** For collaboration, emphasize that diverse perspectives improve decisions and reduce blind spots. A model answer could describe working with teammates from finance, engineering, and business backgrounds, where you learned to adapt your communication and combine different viewpoints into a stronger recommendation. For the important decision question, describe a moment where you had to balance speed, risk, and quality. Example: choosing between submitting a simpler but reliable analysis on time versus delaying for a more complex model. Explain how you gathered the facts, weighed tradeoffs, consulted relevant people, and made a decision with the best overall outcome. Interviewers want to see sound judgment, not just confidence.
**4) Embracing an opportunity + staying current on trends:** A strong "embraced an opportunity" example usually involves stepping beyond your formal responsibilities, such as volunteering to automate a reporting process, join a case competition, or present findings to senior stakeholders. Show initiative, learning agility, and impact. For trends and technology, give a repeatable system rather than a vague statement. For example: "I follow financial and technology news through the Financial Times, industry newsletters, company earnings updates, and product launches. I also test new tools when possible, discuss trends with peers, and keep notes on what matters commercially versus what is just hype." This demonstrates curiosity and discipline.
**What interviewers look for and common pitfalls:** They want authentic examples, clear ownership, thoughtful reflection, and evidence that you can work well with others. Strong candidates explain not only what happened, but why they chose a given approach and what they learned. Common mistakes are being too generic, giving team-only answers with no personal contribution, blaming others, or skipping the result. If you prepare 3-4 flexible STAR stories in advance, you can adapt them to multiple prompts while still sounding specific and credible.