Define Success with Contact Syncing for Growth and Evaluation
Company: PayPal
Role: Data Scientist
Category: Analytics & Experimentation
Difficulty: hard
Interview Round: Technical Screen
##### Scenario
Leadership wants to use the '% of users with contacts synced' metric to drive growth and evaluate experiments.
##### Question
How would you position this percentage metric as a meaningful goal for stakeholders? Describe a framework to set a realistic 2025 target for this metric. During an A/B test the percentage increases but the true-north business metric does not—how would you investigate and respond? If an A/B test is infeasible, what causal-inference approach(es) would you use to estimate the impact of contact syncing?
##### Hints
Think metric hierarchy, historical trends, benchmarking, guardrail checks, causal inference methods like DID or propensity matching.
Quick Answer: This interview question evaluates metric design, causal reasoning, experiment setup, diagnostics, SQL/statistical checks, and recommendations in a realistic interview setting. A strong answer for Define Success with Contact Syncing for Growth and Evaluation states assumptions, handles edge cases, explains trade-offs, and shows how to validate the result clearly.