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Design real-time delivery tracking with async updates

Last updated: Mar 29, 2026

Quick Overview

This question evaluates designing scalable, fault-tolerant real-time delivery tracking systems, focusing on asynchronous event processing, out-of-order and duplicate event handling, state reconciliation, ordering and idempotency strategies, and observability.

  • medium
  • Nash AI
  • System Design
  • Software Engineer

Design real-time delivery tracking with async updates

Company: Nash AI

Role: Software Engineer

Category: System Design

Difficulty: medium

Interview Round: Technical Screen

## Scenario Design a **scalable, fault-tolerant** backend system to track deliveries in real time. ### Context - Your company provides a tracking platform. - **Third-party delivery providers** (3P) perform the actual delivery and emit events (e.g., accepted, picked up, in transit, delivered, failed). - Users/clients need to: 1. **Query** the latest delivery status (low latency). 2. Optionally **subscribe** to real-time updates (e.g., WebSocket/SSE/push). ### Core requirement (most important) Handle **asynchronous task execution** and ensure correct **state updates + queries** even with: - Out-of-order events - Duplicate events (at-least-once delivery) - Provider downtime and retries - Partial failures and regional outages ### Deliverables Propose an architecture and explain: - APIs (ingest events, query status, subscriptions) - Data model (deliveries, events, status timeline) - How you process events asynchronously and update the “current status” - Ordering/idempotency strategy - Fault tolerance, scaling, and observability - Tradeoffs (consistency vs availability, storage choices)

Quick Answer: This question evaluates designing scalable, fault-tolerant real-time delivery tracking systems, focusing on asynchronous event processing, out-of-order and duplicate event handling, state reconciliation, ordering and idempotency strategies, and observability.

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Scenario

Design a scalable, fault-tolerant backend system to track deliveries in real time.

Context

  • Your company provides a tracking platform.
  • Third-party delivery providers (3P) perform the actual delivery and emit events (e.g., accepted, picked up, in transit, delivered, failed).
  • Users/clients need to:
    1. Query the latest delivery status (low latency).
    2. Optionally subscribe to real-time updates (e.g., WebSocket/SSE/push).

Core requirement (most important)

Handle asynchronous task execution and ensure correct state updates + queries even with:

  • Out-of-order events
  • Duplicate events (at-least-once delivery)
  • Provider downtime and retries
  • Partial failures and regional outages

Deliverables

Propose an architecture and explain:

  • APIs (ingest events, query status, subscriptions)
  • Data model (deliveries, events, status timeline)
  • How you process events asynchronously and update the “current status”
  • Ordering/idempotency strategy
  • Fault tolerance, scaling, and observability
  • Tradeoffs (consistency vs availability, storage choices)

Solution

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