Fix unclear delivery addresses
Company: Uber
Role: Technical Program Manager
Category: Product / Decision Making
Difficulty: medium
Interview Round: Technical Screen
A customer does not receive a delivery because the address is unclear. How would you diagnose the root cause, prioritize solutions, and improve the delivery experience for both customers and couriers?
Quick Answer: This question evaluates a technical program manager's competency in operational problem diagnosis, cross-functional stakeholder coordination, prioritization, and product decision-making within delivery logistics.