Handle customer engagement and manager-rating questions

In a behavioral round focused on customer engagement / leadership principles, you are asked questions like:

• “Tell me about a time you worked directly with a customer or stakeholder who had strong opinions. How did you handle disagreements and drive an outcome?”
• “What is your current manager’s name, and what score (e.g., 1–10) do you think they would give you? Why?”

Answer as if in an interview:

• Provide one concrete customer-engagement story.
• Explain how you would respond professionally to the manager-name / manager-rating question without sounding evasive.
• Include what you learned and what you would do differently next time.