Lyft ETA Increase, Pricing Strategy, and Experiment Design
Context
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Lyft observes a 20% month-over-month increase in rider wait times (ETA). Assume ETA refers to the time from ride request to driver arrival, reported by median (p50) unless otherwise noted.
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Pricing has been static (fixed base + time/distance rates with no surge). The team suspects static pricing may be causing demand–supply imbalances.
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Goal: Diagnose the root causes, assess the costs/benefits of moving to dynamic pricing, and design an experiment to test whether dynamic pricing reduces ETAs without harming other key metrics.
Tasks
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Diagnose the 20% MoM ETA increase systematically.
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Assess the costs and benefits of switching from static to dynamic pricing.
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Design an experiment to test whether dynamic pricing reduces ETAs without negatively impacting other KPIs.
Hints
Consider rider/driver funnels, cohort analyses, geo/time splits, demand–supply interference, metric selection, and experiment-design choices.