Behavioral: Acting on a Customer Need Before the Customer Asked

Describe a time you saw what a customer was going to need before they asked for it. What tipped you off, what did you do about it, and what was the result? ```hint Name the signal The heart of this story is how you spotted a need nobody had voiced. Pick an example where you can point to the specific evidence you noticed and the action it led you to take. ``` ### Clarifying Questions - Does the customer have to be an external user or buyer, or can it be an internal team that depends on my product? - Should the story be one where I built or changed something myself, or does persuading my team to prioritize the need count? - Is a story where my read of the need turned out partly wrong acceptable, if I explain what I learned? ### What a Strong Answer Covers - A specific customer and a need they had not stated, with the signal that revealed it - How the hunch was checked before resources were committed - The candidate's own actions and decisions, including what was traded off to act ahead of demand - A measurable result for the customer, and a lesson the candidate still applies ### Follow-up Questions - How did you know the need was real and not just your own assumption? What evidence would have told you that you were wrong? - What did you deprioritize to act on it, and how did you justify that to stakeholders? - Tell me about a time you anticipated a customer need and got it wrong.