Choose Three Headline Metrics That Summarize Netflix's Health

You may put only three metrics on a dashboard for Netflix. Which three do you choose, and why? ```hint Make each metric earn its slot Tie the three to different parts of how Netflix makes money, then check whether together they would reveal a problem that any one of them alone would hide. ``` ### Clarifying Questions - Who reads the dashboard: company leadership tracking the business, or one product team tracking its own area? - Should it show business health (members, viewing, revenue) or service health such as playback failures and startup time? - Is the scope the streaming subscription service only, including the ad-supported plan, or also newer areas such as games? - Is the view global, or for a single region? ### What a Strong Answer Covers - A goal for the dashboard derived from Netflix's subscription business model and from who will read it - A short list of candidates across the member lifecycle before narrowing to three - Three metrics that are non-redundant, precisely defined (what is counted, over what time window) and able to move - How each metric can be gamed or misread, and what it would miss without the other two - How the dashboard is segmented and what movement would trigger action ### Follow-up Questions - Viewing rises while paid memberships fall. What does your dashboard tell you, and what would you check next? - Which metric would you swap in if leadership's top priority became growing the ad-supported plan? - How would you stop a single hit series from making a quarter look healthier than it really is?