Choosing the metrics and thresholds that would justify shutting down a news app
Company: Sony
Role: Product Manager
Category: Analytics & Experimentation
Difficulty: medium
Interview Round: Other
Imagine you are the product manager who owns a news app. What signals in your data would convince you that the right move is to shut the app down rather than keep investing in it?
```hint Define failure first
Decide what the app exists to achieve, for its readers and for the business, before naming any metric. A case for shutting it down needs evidence that it is falling short of that goal in a way further investment is unlikely to fix.
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### Clarifying Questions
- What kind of news app is it: an aggregator of many publishers, or a single publisher's own app?
- How does it make money: advertising, subscriptions, or neither because it supports a larger product such as a device or platform?
- Is the app new and still looking for product-market fit, or mature and declining?
- Are you defining what to monitor on an ongoing basis, or making a decision now with data that already shows a decline?
### What a Strong Answer Covers
- Starting from the app's goal and business model, so that failure is defined before metrics are chosen.
- Metrics across reader value (engagement depth, habit, retention), monetization, costs and unit economics, and strategic value, with leading and lagging indicators.
- Kill criteria agreed in advance, with thresholds, a duration and a benchmark, rather than a reaction to one bad month.
- Ruling out measurement problems, news-cycle swings and fixable causes before concluding, and weighing alternatives such as a pivot, merger into another product, sale or maintenance mode.
- What a shutdown would cost readers, publishers and the brand, and how it would be handled.
### Follow-up Questions
- A small, loyal group of readers is highly engaged, but overall retention keeps falling. Does that change your recommendation?
- How would you tell a temporary slump after a major news period ends from a structural decline?
- If leadership decides to shut the app down, what would you measure during the wind-down?
Overview: A product metrics interview question asking which signals would justify shutting down a news app. It tests defining the app's goal, choosing engagement, retention, monetization and cost metrics, setting kill criteria in advance, and ruling out news-cycle swings or fixable causes before deciding.