Coachability: taking hard criticism of your work and turning it into change

Quick Overview

A behavioral interview question for product managers about receiving negative feedback. It tests self-awareness and coachability: picking a substantive example, describing the first reaction, the concrete changes made in response and the evidence that those changes worked.

Coachability: taking hard criticism of your work and turning it into change

Company: Anthropic

Role: Product Manager

Category: Behavioral & Leadership

Difficulty: medium

Interview Round: Other

Describe a moment when someone gave you critical feedback about your work. What did they say, how did you respond, and what changed as a result? ```hint Pick feedback that changed you Choose criticism you acted on and whose effect you can show, not one you simply accepted or explained away. ``` ### Clarifying Questions - Does the feedback need to come from a manager, or can it come from a peer, an engineer, a designer or a customer? - Should the example come from work, or is a school or volunteer project acceptable? - Can I use feedback I disagreed with at first, as long as I explain how I worked through it? ### What a Strong Answer Covers - A concrete, substantive piece of feedback and why it mattered to the work - An honest account of the first reaction and how the candidate checked what was behind the feedback - Specific changes in behavior or process, not just a resolution to do better - Evidence that the change worked, such as results or a later check with the person who raised it - What the candidate learned and how they seek feedback now ### Follow-up Questions - Tell me about feedback you decided not to act on. How did you make that call? - How would the person who gave you that feedback describe you today? - How do you ask the engineers and designers you work with for feedback now?

Overview: A behavioral interview question for product managers about receiving negative feedback. It tests self-awareness and coachability: picking a substantive example, describing the first reaction, the concrete changes made in response and the evidence that those changes worked.

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Anthropic
Jan 9, 2024
mediumProduct ManagerOtherBehavioral & Leadership
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Describe a moment when someone gave you critical feedback about your work. What did they say, how did you respond, and what changed as a result?

Clarifying Questions Guidance

  • Does the feedback need to come from a manager, or can it come from a peer, an engineer, a designer or a customer?
  • Should the example come from work, or is a school or volunteer project acceptable?
  • Can I use feedback I disagreed with at first, as long as I explain how I worked through it?

What a Strong Answer Covers Guidance

  • A concrete, substantive piece of feedback and why it mattered to the work
  • An honest account of the first reaction and how the candidate checked what was behind the feedback
  • Specific changes in behavior or process, not just a resolution to do better
  • Evidence that the change worked, such as results or a later check with the person who raised it
  • What the candidate learned and how they seek feedback now

Follow-up Questions Guidance

  • Tell me about feedback you decided not to act on. How did you make that call?
  • How would the person who gave you that feedback describe you today?
  • How do you ask the engineers and designers you work with for feedback now?