Demonstrate invent-and-simplify and customer communication
Overview
This question evaluates a candidate's competency in invent-and-simplify and difficult customer communication, emphasizing process redesign, trade-off analysis, risk mitigation, stakeholder persuasion, measurable outcomes, and clear written alignment.
Amazon
Oct 13, 2025, 9:49 PM
Data Scientist
Technical Screen
Behavioral & Leadership
0
0
Behavioral: Two STAR Stories (Data Scientist, Technical Screen)
Provide two concise STAR stories that demonstrate your ability to invent/simplify and handle difficult customer communications under pressure. Include the specific details requested below.
1) Invent and Simplify
Describe a time you radically simplified a complex workflow by inventing a new tool or process.
- Before vs. after flow (clearly list steps in each)
- Trade-offs you considered and rejected (and why)
- The single hardest constraint you had to respect
- Key risks and how you mitigated them
- 2–3 quantifiable outcomes (e.g., % time saved, error rate change)
- How you socialized the change with skeptics
- What you would do differently in hindsight
2) Difficult Customer Communication
Describe a situation where miscommunication with an external customer jeopardized an outcome.
- How you diagnosed the gap
- How you established shared terminology
- How you confirmed alignment (e.g., a written recap)
- How you handled disagreement under time pressure
- Include one short email or meeting-recap snippet you would actually send
- Measurable results
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