Design Browser-Automated Support Under a Seven-Second SLA
Company: Giga
Role: Software Engineer
Category: System Design
Difficulty: medium
Interview Round: Technical Screen
Overview: Design a browser-automation support system for 1,500 concurrent tickets with a seven-second end-to-end reply SLA. Work through the 50-ticket visibility cap, warm account-affine browser pools, durable ticket state, idempotent replies, capacity planning, failure recovery, and observability.