Explain motivations, customer ownership, mentoring, and culture fit

1) Why are you leaving your current company? Answer in <90 seconds, avoid negativity, and tie your reason to specific growth you seek (e.g., owning an ML roadmap, leading customer pilots). Cite two concrete things you want next and map them to past results. 2) Describe a high‑stakes customer‑facing incident where a key account was at risk. Give context (account size, impact), your week‑by‑week actions, trade‑offs (e.g., shipping a hotfix vs waiting for QA), what you escalated or didn’t and why, and the quantified outcome (NPS change, churn risk, revenue saved). 3) Give one mentoring example that changed a teammate’s trajectory. Outline goals, cadence, artifacts (rubrics, docs), before/after metrics, and how you balanced psychological safety with raising the bar. 4) Culture fit: name two behaviors in our values you would reinforce and one you would productively challenge; specify concrete behaviors we’d observe from you in your first 90 days.