Finding and prioritizing the next upgrades for Google Drive users

Improve Google Drive. Choose whom the improvement is for, the problems that matter most to them, and what you would build first. ```hint Follow the file's life Trace one user's file from upload through finding it again, sharing it, handing it off and cleaning it up, and note where each step costs that user time or confidence. ``` ### Clarifying Questions - Which users should I focus on: free consumers storing personal files, people paying for extra storage, or teams using Drive through Google's business suite? - Is the goal engagement, more paid storage upgrades, or winning business customers from competing file services? - Are the Docs, Sheets and Slides editors in scope, or only Drive's storage, search, sharing and sync? - Is there a platform priority among the web app, the mobile apps and the desktop sync client? ### What a Strong Answer Covers - A chosen user segment and goal, with the reason it beats the other Drive audiences - Pain points specific to how that segment stores, finds, shares and cleans up files, rather than generic usability complaints - A short list of solutions, prioritized into a clear MVP with what is deferred - A success metric with guardrails that would catch harm such as lost files or broken access - Risks and trade-offs, including privacy and changes that touch files people depend on ### Follow-up Questions - Your top pain point came from intuition. How would you confirm it with Drive's usage data or user research before building? - If your change raises usage but support contacts about missing files also go up, what do you do? - How does your improvement help Drive against Microsoft OneDrive and Dropbox for the segment you chose?