Handle merchant complaint about excessive demand

Q: Handle merchant complaint about excessive demand

This question evaluates a Data Scientist's competency in data-driven operational diagnostics, cross-functional collaboration with product and operations, and marketplace optimization in a three-sided delivery marketplace, and is categorized under Behavioral & Leadership.

Q: How do I approach Behavioral & Leadership interview questions?

Behavioral & Leadership questions require understanding of core concepts and practice. PracHub provides solutions with explanations to help you master behavioral & leadership interviews.

Question

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Scenario

A merchant partner complains that DoorDash is sending more orders/traffic than they can handle, leading to operational strain and a poor in-store experience.

Task

As a Data Scientist (partnering with Product/Ops), explain how you would:

Triage and diagnose whether the complaint is valid using data.
Identify root causes (e.g., sudden demand spike, capacity limits, inaccurate prep-time settings, throttling issues).
Propose interventions that balance the 3-sided marketplace (consumers, dashers, merchants).
Define how you would monitor impact and avoid unintended consequences.

Handle merchant complaint about excessive demand

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Handle merchant complaint about excessive demand

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Scenario

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