Handle Workplace Conflict and Criticism

Discuss how you handle disagreement and feedback at work. Use real experiences, or clearly label practice illustrations as fictional. ### Part 1 — Conflict with another person Tell me about a conflict you had with someone at work. What was the disagreement, and how did you handle it? #### What This Part Should Cover - Both parties' concerns and your own contribution to the conflict. - How you gathered evidence, communicated, and reached a decision. - What happened afterward, including any remaining disagreement. ### Part 2 — Responding to criticism Describe criticism you received. How did you respond, and did it change what you did? #### What This Part Should Cover - The specific feedback and how you determined what it meant. - What you accepted, questioned, or changed, with a reason. - Evidence that the response improved the work rather than merely ending the conversation. ### What a Strong Answer Covers - Respectful treatment of the other person's perspective without hiding the substantive issue. - A concrete decision or behavioral change and its observed effect. ### Follow-up Questions - What would you have done if the evidence had supported the other person's proposal? - How did you check whether the change addressed the original criticism?