Making 200+ Packages per Driver Shift Achievable in Last-Mile Delivery

You are a product manager at Amazon. How would you make sure a single delivery driver can get more than 200 packages delivered within an 8-hour day? ```hint Turn the target into a time budget Convert the target into the time a driver can spend on each stop, take out the parts of the shift spent away from doorsteps, and then look at which pieces of a stop you can shrink. ``` ### Clarifying Questions - Is 200 meant as the goal for every driver on every route, or as a fleet average, and how far below it are drivers today? - Which routes are in scope: dense city routes, suburbs or rural areas? The distance between stops changes the answer. - Does each package count separately when several go to one address, and how are failed attempts and returns counted? - What can I change: route planning, the driver app, how vans are loaded at the station, or only targets and incentives? ### What a Strong Answer Covers - A feasibility check that converts the target into minutes per stop, with every assumption labeled - A breakdown of the driver's day and of time per stop, with a lever for each component - Separating route-planning problems from individual driver performance - Metrics, a pilot design and a plan to roll out what works - Guardrails for driver safety, legal working hours and delivery quality ### Follow-up Questions - Your data shows the target is met on most city routes but rarely on rural ones. What do you change? - How would you stop the target from pushing drivers to speed, skip breaks or leave packages in the wrong place? - How would you tell whether a driver who keeps missing the target has an unworkable route or needs coaching?