Product design case: improving how pedestrians and drivers share a crosswalk
Company: Microsoft
Role: Product Manager
Category: Product Design & Strategy
Difficulty: medium
Interview Round: Other
You are asked to design the crosswalk where people on foot cross a road that vehicles also use. Walk through your approach.
```hint Look past the stripes
List everyone who uses or is affected by a crossing, then ask which of them today's painted lines and walk signal serve worst, and at which moment of the crossing.
```
### Clarifying Questions
- Where is the crosswalk: a signalized intersection downtown, a mid-block crossing on a busy multi-lane road, or a quiet residential or school street?
- Is the main goal pedestrian safety, accessibility, traffic flow, or lower cost for the city?
- Who is the customer: the city transportation department that buys and maintains the crossing, or the pedestrians and drivers who use it?
- Can we change the physical street (curbs, islands, lighting), or only signals and markings?
### What a Strong Answer Covers
- A stated goal and a chosen setting and user segment, with the reasoning
- The needs of different users: pedestrians of varying mobility, vision and age, turning drivers, cyclists, and the city that owns the road
- Concrete solutions across markings, signals, physical design and technology, prioritized by impact and cost
- Success metrics that work even though crashes are rare, with guardrails such as vehicle delay and cost
- Trade-offs and risks, including maintenance, false confidence and traffic standards
### Follow-up Questions
- Your design adds a sensor that extends the walk phase for slow pedestrians. What could go wrong, and how would you know it is working?
- The city can afford only one improvement across many crossings this year. Which one do you pick, and how do you justify it?
- How would your design change for a crossing outside a primary school?
Overview: A classic product design question from Microsoft product manager interviews: design a crosswalk for people crossing a road on foot. It tests picking a setting and user segment, finding safety and accessibility pain points, prioritizing solutions by impact and cost, and defining success metrics.