Redesign the DMV Experience
Quick Overview
This question evaluates product management competencies in user research, problem framing, solution design, user journey/storyboarding, and stakeholder communication.
Capital One
Jun 12, 2025, 12:00 AM
Product Manager
Onsite
Product Design & Strategy
0
0
You are asked to improve the DMV customer experience. You are given a short overview of DMV operations and several negative customer reviews.
- Identify the major customer problems.
- Write a clear problem statement.
- Pick one problem and design a solution.
- Describe the user journey or storyboard.
- Present a recommendation to management and explain how you would know whether the solution actually solves the problem.
Solution
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