At American Fidelity Assurance (AFA), the role of a Software Engineer—often aligned with titles like Tech Infrastructure Engineer or Platform Engineer—is fundamental to the stability and modernization of our enterprise ecosystem. Unlike a traditional product-focused software role, engineers here act as the architects and guardians of the technical infrastructure that supports critical business applications, from incentive compensation management (ICM) to secure cloud platforms. You will step into a complex, heterogeneous environment where modern cloud architecture (AWS) intersects with established enterprise systems (Windows Server, Linux, IBM Z/OS). Your impact is measured by the reliability, security, and performance of these systems. You are not just writing code; you are designing high-availability solutions, automating infrastructure, and ensuring that our internal teams and external customers experience seamless service delivery. This position offers a unique vantage point within the organization. You will work cross-functionally with Information Systems Division (ISD) teams and business stakeholders to translate strategic business needs into technical realities. Whether you are migrating legacy applications to the cloud or optimizing the platform, your work directly influences how American Fidelity operates, scales, and serves its policyholders. Varicent ICM
Recruiter Screen
reportedInitial screening focusing on your background, interest in the insurance domain, and high-level technical fit.
What to demonstrate
- Initial screening focusing on your background, interest in the insurance domain, and high-level technical fit
- Depth in AWS
How to prepare
- Be able to walk your CV end to end in two minutes, and say why this company specifically.
- Have your salary expectations, notice period and location constraints ready, and ask for the rest of the loop in writing.
Hiring Manager Screen
reportedDiscussion with the hiring manager about your experience with specific infrastructure or platform tools.
What to demonstrate
- Discussion with the hiring manager about your experience with specific infrastructure or platform tools
- Depth in AWS
How to prepare
- Prepare two projects you led end to end, each with the decision you owned and what it cost.
- Have three questions about the team's roadmap and how success is measured in the first six months.
Technical Panel
reportedIn-depth technical interviews covering system administration, architecture design, and scenario-based troubleshooting.
What to demonstrate
- In-depth technical interviews covering system administration, architecture design, and scenario-based troubleshooting
- Depth in AWS
How to prepare
- Answer aloud and timed: Describe your experience with Varicent ICM or similar compensation management platforms.
- Answer aloud and timed: Tell me about a time you had to recommend a technical solution that was different from what the stakeholders originally wanted.
PracHub editorial advice for the preparation topics above.
When discussing system design, always justify your choices
Don't just say you used AWS Lambda; explain why serverless was the right choice for that specific business problem regarding cost, scale, or maintenance.
Many candidates focus solely on coding
At AFA, skills like Active Directory management, Exchange, and SharePoint are still highly relevant. Showing respect and knowledge for these foundational enterprise tools sets you apart.
Retrying a write that is not safe to repeat
A timeout tells you nothing about whether the server applied the write, so a blind retry of a create or a charge can duplicate it. Either make the operation idempotent, with a caller-supplied key the server deduplicates on or a conditional update, or do not retry it; and use exponential backoff with jitter so the retries of many clients do not synchronise into a second outage.
Choose a category, try a prompt, then open its approach, worked solution or follow-up when you need it.
Track a rolling failure rate per destination for circuit decisions
The egress service delivers about 1,500 webhooks per second across roughly 40,000 destinations, each call bounded by a 10 second timeout. Maintain, per destination, the failure rate over the trailing 60 seconds so a caller can ask before dispatch whether the circuit should open. Attempts arrive as (destination_id, finished_at_ms, outcome). Requirement: amortised O(1) per attempt, with total memory bounded by the destination count rather than by traffic. Give the structure, its exact memory, and the rule that stops a destination with three attempts from opening a circuit.
Approach
- Name the exact-deque version and then reject it as the default. Holding timestamps and advancing a tail pointer past anything older than now minus 60 seconds is a correct two-pointer window at amortised O(1) per attempt, but its memory tracks in-window traffic, so one destination in a retry storm holds hundreds of thousands of entries while thousands of quiet destinations hold none.
- Use a ring of 60 one-second buckets per destination, each bucket a pair of counters for attempts and failures. On an attempt, advance the ring by the elapsed whole seconds, zeroing at most min(elapsed, 60) buckets, then increment the head. That is amortised O(1) with a fixed footprint per destination.
- State the footprint: 60 buckets times two 4-byte counters is 480 bytes of payload per destination, so 40,000 destinations is roughly 20 to 25 MB with per-entry overhead, bounded by the catalogue rather than by the rate. The cost is granularity, since the oldest bucket ages out in whole seconds, which is far tighter than the decision needs.
- Require a minimum sample before the circuit may open. A destination with three attempts and three failures reads as 100 percent and is not evidence; a floor of roughly 20 attempts in the window makes the ratio meaningful, and below that floor use a run of consecutive failures as the trigger instead.
Follow-up
- The fleet is 30 instances and each sees roughly a thirtieth of a destination's traffic. Where does the rate actually live, and what does a per-instance answer get wrong?
- A destination answers in 9.5 seconds and succeeds. It is not failing but it is consuming your per-destination concurrency. What signal should open the circuit here?
Merge partitioned event streams into one ordered feed with bounded lateness
The read-model service consumes 64 log partitions carrying about 4,000 events per second in total. Each partition is ordered within itself, but partitions drift by up to 30 seconds, and the activity feed must present a tenant's events in occurred_at order. Produce the merge. State its complexity, the buffer it requires in events and in bytes, what happens when one partition is idle, and what you do with an event that arrives after you have already emitted its position. Payloads average 1 KB.
Approach
- Merge with a min-heap over the 64 partition heads keyed on (occurred_at, event_id): O(log P) per event and O(n log P) overall. The tie-break on event_id is what makes the output deterministic when two partitions carry the same millisecond, which matters because the feed is paginated and a non-deterministic order reorders pages under the reader.
- Emitting the heap head is only correct once every partition has produced everything up to that timestamp, so the emit condition is a watermark: the minimum across partitions of the highest occurred_at seen, less the allowed lateness. Events are held until the watermark passes them, which is what turns individually ordered streams into a jointly ordered one.
- Size the buffer from the lateness rather than guessing: 4,000 events per second times 30 seconds is 120,000 buffered events, and at 1 KB each about 120 MB of heap. That number is the real price of the ordering guarantee and belongs in front of whoever asked for it.
- Handle the idle partition explicitly, because it fails the feed rather than corrupting it: a partition with no traffic never advances its own maximum, so the watermark freezes and output stops entirely. Either every partition emits a periodic idle marker carrying the broker's current time, or the watermark falls back to wall clock for a partition silent beyond a threshold.
Follow-up
- The lateness budget is raised to five minutes. What is the new buffer, and what besides memory changes?
- The consumer restarts. Where does it resume from, and what does the feed look like for the first 30 seconds?
Canonicalise a request body into a stable idempotency fingerprint
idempotency_key.request_fingerprint is a SHA-256 over the method, path and canonicalised body, and a retry whose fingerprint differs must be rejected with 422 rather than served the stored response. Write the canonicaliser. Bodies are JSON up to 256 KB nested at most 32 levels; clients vary key order, whitespace and unicode escaping, and some send 64-bit ids as JSON numbers. Produce a deterministic byte string such that semantically identical bodies match and any semantic difference does not. State your complexity and name two normalisations you refuse to perform.
Approach
- Parse once into a tree, then re-serialise under fixed rules: object keys sorted, array order preserved, one escaping convention, no insignificant whitespace. Parsing is O(n) and sorting keys is O(k log k) per object, so O(n log n) overall with O(depth) stack, and the 32-level cap is enforced during parsing because hostile nesting is how a canonicaliser becomes a stack overflow.
- Sort keys by their UTF-8 bytes and say why the obvious implementation is wrong in some runtimes: a default string comparison that orders by UTF-16 code units places surrogate pairs, meaning code points from U+10000 up, below U+E000 to U+FFFF, which is not UTF-8 byte order, so two services written in different languages disagree on the same document.
- Do not re-encode numbers through a double. IEEE-754 binary64 represents integers exactly only up to 2^53, so normalising a 19-digit id through a float changes it, and 1 against 1.0 cannot be reconciled without deciding whether they are the same value. Preserve the literal token, and require ids as strings at the API boundary if you want them comparable.
- Reject duplicate keys rather than picking one. JSON permits them and parsers disagree, most keeping the last, so any choice you make ties the fingerprint to a parser detail that the code handling the request does not necessarily share.
Follow-up
- A client sends the same logical request with an extra field your API ignores. Same key, different fingerprint, so you return 422. Is that the right answer?
- Where does the fingerprint get computed relative to request decompression and the body-size limit?
Find version gaps and relay lag with window functions
outbox_event holds event_id, aggregate_type, aggregate_id, aggregate_version, event_type, payload, status ('pending','published','dead'), attempts, created_at, published_at. A projection is missing rows and you must decide whether the relay skipped events or the consumer dropped them. Write three queries over the last seven days: one listing every aggregate_id whose published aggregate_version sequence has a hole, one giving per-day counts with a running total, and one returning the newest published event per aggregate. For each, say where the window function is evaluated relative to WHERE and LIMIT. PostgreSQL 16.
Approach
- Gaps: compute lead(aggregate_version) OVER (PARTITION BY aggregate_id ORDER BY aggregate_version) in a subquery, then filter next_version <> aggregate_version + 1 in the outer query. Window functions are evaluated after WHERE, GROUP BY and HAVING and before the outer ORDER BY and LIMIT, so the predicate cannot sit in the same WHERE clause and PostgreSQL 16 has no QUALIFY.
- Say what the seven-day filter does to the answer: it truncates every partition, so the first row per aggregate has no predecessor inside the window and a hole spanning the boundary is invisible. Widen the window, or join to resource.version as the authority for the true maximum.
- Running total: SELECT date_trunc('day', created_at) AS d, count() AS n, sum(count()) OVER (ORDER BY date_trunc('day', created_at) ROWS UNBOUNDED PRECEDING). An aggregate inside a window call is legal because grouping runs before windowing. The grouping key is unique per row here so ROWS and RANGE agree, but write the frame anyway — over ungrouped rows with tied timestamps the default RANGE frame pulls in every peer row and the total jumps.
- Newest per aggregate: DISTINCT ON (aggregate_id) ... ORDER BY aggregate_id, aggregate_version DESC is the cheap PostgreSQL-only form when an index matches that order; row_number() OVER (PARTITION BY aggregate_id ORDER BY aggregate_version DESC) = 1 is the portable form and needs a subquery for the same evaluation-order reason as the gap query.
Follow-up
- Relay failover redelivers events. Does a duplicate break the gap query, and how would you detect one from this table alone?
- Turn the gap check into a continuous monitor rather than a query someone runs after an incident. What does it watch?
Stop tag and share joins from fanning out a page
resource_tag is (resource_id, tag_id) with PK (resource_id, tag_id); resource_share is (resource_id, shared_with_user_id, permission). The tagged-and-shared listing inner-joins resource to both, filters tenant_id, tag_id = ANY($2) and shared_with_user_id = $3, orders by updated_at DESC and takes 50. Pages come back with fewer than 50 distinct resources and the total in the header is far too high. Explain the row multiplication, rewrite both the page query and the count query so each is correct, and name the index each one needs. PostgreSQL 16.
Approach
- Do the arithmetic against the predicates that are actually there. An inner join emits one row per matching child row, and both joins are filtered: tag_id = ANY($2) admits only the requested tags, shared_with_user_id = $3 admits one user's share rows. So a resource holding three of the requested tags and shared with $3 once yields three rows, not one — the multiplier is its count of matching tags times its share rows for that single user, and that second factor is 1 unless the table admits duplicate (resource_id, shared_with_user_id) pairs. LIMIT 50 then limits rows rather than resources, and COUNT(*) counts pairs — the header is the product, not the population.
- Reject DISTINCT as the fix. It deduplicates after the product has been built, so the planner must materialise and sort the fanned-out set before the LIMIT can apply, and it leaves any SUM or AVG in the same select list wrong.
- Rewrite both filters as semi-joins, keeping resource as the only row source: AND EXISTS (SELECT 1 FROM resource_tag rt WHERE rt.resource_id = r.resource_id AND rt.tag_id = ANY($2)) and the same shape against resource_share. A semi-join stops at the first match per resource and preserves the driving index order, so ORDER BY updated_at DESC, resource_id DESC LIMIT 50 still stops after 50 rows.
- Count with the same predicates and no join at all: SELECT count(*) FROM resource r WHERE r.tenant_id = $1 AND r.status = 'active' AND EXISTS (...) AND EXISTS (...). Nothing multiplies a resource, so the number is the population.
Follow-up
- The filter changes from 'any of these tags' to 'all of these tags'. Rewrite it and state what it costs relative to the ANY form.
- A resource can be shared with the same user twice under different permissions. Does your count change, and should it?
How do you approach migrating a legacy on-premise application to AWS while ensuring minimal downtime?
How do you approach migrating a legacy on-premise application to AWS while ensuring minimal downtime?
Approach
- Fix the scope first: who calls this, how often, and what they do when it fails.
- Name the read and write paths separately; they rarely have the same bottleneck.
- Choose a partition key and say what query it makes expensive.
- State the consistency you need, and where you are willing to be stale.
Follow-up
- What breaks first when traffic grows ten times?
- How does this behave when that dependency is down for an hour?
Explain the difference between a high-availability architecture and a disaster recovery plan. How have you imp
Explain the difference between a high-availability architecture and a disaster recovery plan. How have you implemented these in the past?
Approach
- Fix the scope first: who calls this, how often, and what they do when it fails.
- Name the read and write paths separately; they rarely have the same bottleneck.
- Choose a partition key and say what query it makes expensive.
- State the consistency you need, and where you are willing to be stale.
Follow-up
- What breaks first when traffic grows ten times?
- How does this behave when that dependency is down for an hour?
How do you manage security compliance when configuring new infrastructure?
How do you manage security compliance when configuring new infrastructure?
Approach
- Fix the scope first: who calls this, how often, and what they do when it fails.
- Name the read and write paths separately; they rarely have the same bottleneck.
- Choose a partition key and say what query it makes expensive.
- State the consistency you need, and where you are willing to be stale.
Follow-up
- What breaks first when traffic grows ten times?
- How does this behave when that dependency is down for an hour?
Walk us through your process for troubleshooting a server that has become unresponsive.
Walk us through your process for troubleshooting a server that has become unresponsive.
Approach
- Establish what changed and when, before forming any theory.
- Pick a bisection that eliminates candidates whichever way it turns out.
- Check the instrumentation before believing the symptom.
- Separate the trigger from the cause; the deploy is rarely the bug.
Follow-up
- What would you look at first, and what would it rule out?
- How would you tell a cause from a coincidence here?
Built from the rounds and topics American Fidelity Assurance candidates report.
Prepare, practise & reflect
One practical outcome each day. Spend longer where you need it.
0 / 7 done01Map the American Fidelity Assurance loop
- Write out the reported sequence: Recruiter Screen, Hiring Manager Screen, Technical Panel.
- For each round, write one sentence on what it is judging, from the description above, and mark the one you are least ready for.
Deliverable: A one-page map of the 3 reported rounds, with the weakest marked.
02Work AWS
- Spend the session on AWS, which American Fidelity Assurance candidates report being tested on.
- Write one worked example in AWS and time yourself on it.
Deliverable: One timed worked example in AWS.
03Work System Design
- Spend the session on System Design, which American Fidelity Assurance candidates report being tested on.
- Write one worked example in System Design and time yourself on it.
Deliverable: One timed worked example in System Design.
04Work DevOps
- Spend the session on DevOps, which American Fidelity Assurance candidates report being tested on.
- Write one worked example in DevOps and time yourself on it.
Deliverable: One timed worked example in DevOps.
05Answer out loud: Technical & Infrastructure
- Answer aloud, timed: How do you approach migrating a legacy on-premise application to AWS while ensuring minimal downtime?
- Answer aloud, timed: Explain the difference between a high-availability architecture and a disaster recovery plan. How have you implemented these in the past?
Deliverable: Spoken answers to 2 reported Technical & Infrastructure question(s), under time.
06Answer out loud: Behavioral & Situational
- Answer aloud, timed: Tell me about a time you had to recommend a technical solution that was different from what the stakeholders originally wanted.
- Answer aloud, timed: Describe a complex technical problem you solved where you had to collaborate with a non-technical team.
Deliverable: Spoken answers to 2 reported Behavioral & Situational question(s), under time.
07Dry run for American Fidelity Assurance
- Run one full mock under time, then write down the two questions you most want to ask your interviewers.
Deliverable: A completed timed mock and two questions to ask.
Expand any day for tasks and deliverables. Your progress is saved on this device.
Behavioural rounds judge the decision you made and what it cost.
Describe your experience with Varicent ICM or similar compensation management platforms.
Describe your experience with Varicent ICM or similar compensation management platforms.
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
Tell me about a time you had to recommend a technical solution that was different from what the stakeholders o
Tell me about a time you had to recommend a technical solution that was different from what the stakeholders originally wanted.
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
Describe a complex technical problem you solved where you had to collaborate with a non-technical team.
Describe a complex technical problem you solved where you had to collaborate with a non-technical team.
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
How do you prioritize technical debt against new feature requests?
How do you prioritize technical debt against new feature requests?
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
Give an example of a time you introduced a new technology or process to your team. How did you handle the chan
Give an example of a time you introduced a new technology or process to your team. How did you handle the change management?
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
- 01
Describe your experience with Varicent ICM or similar compensation management platforms.
- 02
Tell me about a time you had to recommend a technical solution that was different from what the stakeholders originally wanted.
- 03
Describe a complex technical problem you solved where you had to collaborate with a non-technical team.
- 04
How do you prioritize technical debt against new feature requests?
How much focus is there on legacy systems versus modern cloud tech?
It is a balance. While we are aggressively modernizing with AWS, American Fidelity has a long history, meaning you will interact with legacy systems like IBM Z/OS and Windows Server. Successful candidates respect the legacy while building the future.
American Fidelity Assurance Software Engineer candidate reports ↗Is this a remote role?
Most of our engineering roles are based in Oklahoma City, OK. We value the collaboration that happens in person, though hybrid arrangements may be discussed depending on the specific team and role requirements.
American Fidelity Assurance Software Engineer candidate reports ↗What is the culture like in the engineering team?
We operate with a "family-first" mentality that emphasizes work-life balance and stability. However, the technical environment is rigorous. We follow IT governance strictly and value methodical, well-documented engineering practices over "move fast and break things."
American Fidelity Assurance Software Engineer candidate reports ↗Do I need insurance industry experience?
No, it is not mandatory, but it is a plus. Understanding the regulatory and compliance requirements of the financial/insurance sector will help you hit the ground running.
American Fidelity Assurance Software Engineer candidate reports ↗What topics does American Fidelity Assurance test in interviews?
American Fidelity Assurance interviews most often cover Project Management, Process Improvement, Test Automation, Financial Statement Preparation, and Requirements Elicitation. The exact emphasis depends on the specific role you apply for.
American Fidelity Assurance Software Engineer candidate reports ↗Sources & methodology 3 sources ↗
No official company page is cited. Rounds and questions come from candidate reports and PracHub editorial material; each source shows the date it was read.
- 01American Fidelity Assurance Software Engineer candidate reports ↗
Company-reported rounds, questions and FAQ.
Candidate reports · Accessed 2026-09-22 - 02PracHub Software Engineer practice ↗
PracHub practice material, not company-reported.
PracHub page · Accessed 2026-09-22 - 03PracHub preparation framework ↗
PracHub preparation guidance.
PracHub page · Accessed 2026-09-22
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