As a Software Engineer at Norton Healthcare, you play a vital role in maintaining the technical integrity of our health information systems. You are responsible for ensuring accurate clinical documentation and coding, which directly impacts our ability to provide high-quality patient care and maintain regulatory compliance. Your work serves as the bridge between clinical encounters and the data-driven insights that allow our healthcare system to operate effectively. This position is uniquely focused on the intersection of technology, data accuracy, and healthcare operations. You will be contributing to the Revenue Integrity and Coding departments, where your precision and technical acumen help streamline workflows and ensure that our internal systems accurately reflect the complex work performed by our clinical staff. It is a detail-oriented role that requires a blend of technical proficiency and a deep understanding of healthcare coding standards. ##### Tip While the title is Software Engineer, the core of this role within the Revenue Integrity/Coding department is heavily focused on technical coding proficiency and system data management. Ensure your preparation highlights both your technical aptitude and your attention to detail.
Initial Screening
reportedThe process begins with an initial screening to assess your fit for the role.
What to demonstrate
- The process begins with an initial screening to assess your fit for the role
- Depth in Software Engineering (General)
How to prepare
- Be able to walk your CV end to end in two minutes, and say why this company specifically.
- Have your salary expectations, notice period and location constraints ready, and ask for the rest of the loop in writing.
In-Depth Discussions
reportedCandidates will have more in-depth discussions with the hiring team.
What to demonstrate
- Candidates will have more in-depth discussions with the hiring team
- Depth in Software Engineering (General)
How to prepare
- Answer aloud and timed: How do you prioritize tasks when managing a high volume of coding requests?
- Answer aloud and timed: What steps do you take to stay updated on changes in coding regulations or software updates?
One-on-One Interviews
reportedExpect a mix of one-on-one interviews with managers to evaluate technical skills.
What to demonstrate
- Expect a mix of one-on-one interviews with managers to evaluate technical skills
- Depth in Software Engineering (General)
How to prepare
- Answer aloud and timed: How do you handle discrepancies or missing information in clinical documentation?
- Answer aloud and timed: Can you describe a time you had to resolve a disagreement with a team member regarding a coding decision?
Panel Interviews
reportedParticipate in panel interviews with peers to understand team dynamics and challenges.
What to demonstrate
- Participate in panel interviews with peers to understand team dynamics and challenges
- Depth in Software Engineering (General)
How to prepare
- Answer aloud and timed: How do you maintain focus and productivity while working in a fully remote environment?
- Answer aloud and timed: Tell me about a time you identified an error in your own work; how did you rectify it?
PracHub editorial advice for the preparation topics above.
Review the Fundamentals
Revisit the core coding guidelines applicable to your specialty, as technical accuracy is the highest priority for the hiring team.
Prepare Your Stories
Use the STAR method (Situation, Task, Action, Result) to structure your answers to behavioral questions, ensuring you provide clear, actionable examples.
Research the Company
Familiarize yourself with Norton Healthcare and our mission to provide quality care; showing that you understand our impact will set you apart.
Ask Insightful Questions
Prepare questions about the team’s current technical challenges or how they maintain quality standards in a remote environment to demonstrate your engagement.
Choose a category, try a prompt, then open its approach, worked solution or follow-up when you need it.
Archive a resource graph without breaking live references or recursing
Resources reference other resources within a tenant; for the largest tenant the reference table holds up to 2,000,000 nodes and 8,000,000 edges. Archiving a resource must archive everything reachable from it that nothing outside the set still references, refuse when a live external referrer exists, and terminate when references form cycles, which they legitimately do. Produce the archive order and the refusal list, targeting O(V+E). Say what stops the traversal crossing a tenant boundary, and why recursion is the wrong control structure at this size.
Approach
- Load the subgraph with the tenant predicate on both endpoints of the edge, not only on the side you started from. Scoping the left table alone is the classic cross-tenant leak: one mis-entered edge then pulls another tenant's resources into the traversal and, worse, into the archive.
- Traverse iteratively with an explicit stack. A 2,000,000-node graph can hold a chain deep enough to exhaust a native stack in the low tens of thousands of frames, and that failure is a process crash rather than an error you can return.
- Treat cycles as data rather than corruption: compute strongly connected components with Tarjan in O(V+E) using its own explicit stack, then condense. The condensation is a DAG, so a topological order over it gives the archive order, and every member of a component archives in one transaction because no order within a cycle is valid.
- Decide refusals with reverse edges. A candidate is archivable only if every in-edge originates inside the candidate set, so build the transpose or count in-degrees restricted to the visited set, and emit each blocked resource with the id of the external referrer, which is the only part of the answer an operator can act on.
Follow-up
- The graph is read in one query and the archive writes a minute later. What can change in between, and how do you make the write safe?
- The candidate set is 400,000 resources. Is that one transaction, and if not, what does a half-finished archive look like to a reader?
Find overlapping job attempts and peak concurrency from lease records
A day of job_run history yields about 50,000,000 attempt records: (job_run_id, job_type, attempt, started_at, finished_at which is NULL when the worker died, lease_expires_at). Leases expire on a clock, so a job that outran its lease ran twice. Produce (a) every job_run_id whose attempts overlapped in wall-clock time and (b) the peak number of simultaneously running attempts per job_type with the minute it occurred. Target O(n log n). State how you treat a NULL finished_at and what clock skew does to your answer.
Approach
- Define the interval before sorting anything: an attempt occupies [started_at, COALESCE(finished_at, lease_expires_at)). finished_at is observed and lease_expires_at is only a promise, so every attempt without a finish contributes an estimate and the whole result is a lower bound on overlap rather than an exact count.
- For peak concurrency, sweep: emit 2n endpoints, sort by (timestamp, kind) with ends ordered before starts at equal timestamps, then walk the sequence maintaining a counter per job_type and record each type's maximum with its timestamp. O(n log n) dominated by the sort, O(n) space, or O(1) extra if the sort is external and the walk streams.
- For overlap detection, do not compare attempts pairwise. A single global sort by (job_run_id, started_at) gives both the grouping and the order; within a group, keep the maximum end seen so far and report an overlap exactly when the next start is less than that running maximum, which is one linear pass after the sort.
- Half-open intervals matter and are easy to get wrong: with closed intervals an attempt ending at the same millisecond another begins reads as concurrency two, and across 50,000,000 records that artefact swamps the real signal.
Follow-up
- A handler is not idempotent and you have found 400 overlapping jobs. Which of them actually caused damage, and what would you query to find out?
- Peak concurrency for one job_type is 4 against a configured cap of 4. Is the cap working, or is the data hiding attempts that never started?
Collapse a redelivered event batch into per-aggregate high-water marks
You drain a batch of up to 5,000,000 events, each (aggregate_id BIGINT, aggregate_version INT, event_type, payload). The log guarantees order within one aggregate only; the batch merges 64 partitions, and a relay failover has redelivered a range, so an older version for an aggregate can appear after a newer one. Given a map of last_applied_version per aggregate, produce the events worth applying, at most one per (aggregate_id, version), plus the count discarded. Target O(n) time. State the memory for 2,000,000 distinct aggregates and what you do when it does not fit.
Approach
- One pass, one hash map from aggregate_id to the highest version kept, and a discard counter. An event whose version is at or below last_applied_version for its aggregate is dropped without further work, which is the whole reason the event carries its version rather than a delta. O(n) expected time, O(d) space in distinct aggregates.
- Keep the maximum, never the last occurrence. The redelivered range means the final appearance of an aggregate in the batch can be an older version than one seen earlier in the same batch, so last-wins applies stale state over newer state and the projection regresses with no error anywhere.
- Cost the memory instead of calling it large: an 8-byte key plus a 4-byte version is 12 bytes of payload, and an open-addressed table held at a 0.7 load factor costs roughly 17 bytes per entry before per-slot metadata, so 2,000,000 aggregates is tens of megabytes in a native layout and several times that in a runtime that boxes both key and value.
- If the distinct set exceeds memory, partition on hash(aggregate_id) mod P and reduce each partition independently. Every event for one aggregate hashes to the same partition, so the per-partition result is exact and the merge is concatenation rather than a second reduction.
Follow-up
- The payload is a patch rather than a snapshot, so applying only the highest version loses the intermediate changes. What changes in your reduction?
- How do you detect that version 7 arrived while version 6 was never delivered, and what should the consumer do about the gap?
Write the update path that detects a concurrent edit
resource carries version INT NOT NULL DEFAULT 1. resource_revision holds revision_id, resource_id, version, actor_user_id, change_kind, patch JSONB, request_id, created_at with UNIQUE (resource_id, version). outbox_event holds aggregate_type, aggregate_id, aggregate_version, event_type, payload, status. A PUT carries the version the client read. Write the exact statements for the single transaction that applies the edit, records the revision and enqueues 'resource.updated', and give the handler's branch on zero affected rows. Then say what PostgreSQL 16 does under READ COMMITTED when two of these updates hit one row at once.
Approach
- One transaction, three writes, no network call inside it: UPDATE resource SET title = $3, version = version + 1, updated_at = now() WHERE resource_id = $1 AND tenant_id = $4 AND version = $2; then INSERT the resource_revision row at version $2 + 1; then INSERT the outbox_event row at the same aggregate_version. The event goes to a table rather than a broker because no transaction spans both.
- Branch on the affected-row count before doing anything else. Zero has three causes — stale version, wrong tenant, row gone — so re-read once and map to 409 carrying the current version, or 404 for an id outside the caller's tenant, which also stops the endpoint confirming that another tenant's id exists.
- State the engine behaviour instead of assuming it. Under READ COMMITTED the second UPDATE blocks on the row lock, and when the first commits PostgreSQL re-evaluates the WHERE clause against the newly committed row, so the version predicate now fails and the statement reports zero rows. Under REPEATABLE READ the identical collision raises SQLSTATE 40001 instead, so the handler must fold both shapes into one conflict response.
- Keep UNIQUE (resource_id, version) even though the predicate already serialises writers. It is what makes a lost update unwritable if any other path ever reaches the revision table, and it converts a logic bug into 23505 rather than into a silently missing history row.
Follow-up
- A client sends the version it read ten minutes ago and the resource has moved three versions. What is in your 409 so it can resolve the conflict without a full re-fetch?
- Two editors, two disjoint fields, no overlap. Does your answer still refuse the second write, and should it?
Stop tag and share joins from fanning out a page
resource_tag is (resource_id, tag_id) with PK (resource_id, tag_id); resource_share is (resource_id, shared_with_user_id, permission). The tagged-and-shared listing inner-joins resource to both, filters tenant_id, tag_id = ANY($2) and shared_with_user_id = $3, orders by updated_at DESC and takes 50. Pages come back with fewer than 50 distinct resources and the total in the header is far too high. Explain the row multiplication, rewrite both the page query and the count query so each is correct, and name the index each one needs. PostgreSQL 16.
Approach
- Do the arithmetic against the predicates that are actually there. An inner join emits one row per matching child row, and both joins are filtered: tag_id = ANY($2) admits only the requested tags, shared_with_user_id = $3 admits one user's share rows. So a resource holding three of the requested tags and shared with $3 once yields three rows, not one — the multiplier is its count of matching tags times its share rows for that single user, and that second factor is 1 unless the table admits duplicate (resource_id, shared_with_user_id) pairs. LIMIT 50 then limits rows rather than resources, and COUNT(*) counts pairs — the header is the product, not the population.
- Reject DISTINCT as the fix. It deduplicates after the product has been built, so the planner must materialise and sort the fanned-out set before the LIMIT can apply, and it leaves any SUM or AVG in the same select list wrong.
- Rewrite both filters as semi-joins, keeping resource as the only row source: AND EXISTS (SELECT 1 FROM resource_tag rt WHERE rt.resource_id = r.resource_id AND rt.tag_id = ANY($2)) and the same shape against resource_share. A semi-join stops at the first match per resource and preserves the driving index order, so ORDER BY updated_at DESC, resource_id DESC LIMIT 50 still stops after 50 rows.
- Count with the same predicates and no join at all: SELECT count(*) FROM resource r WHERE r.tenant_id = $1 AND r.status = 'active' AND EXISTS (...) AND EXISTS (...). Nothing multiplies a resource, so the number is the population.
Follow-up
- The filter changes from 'any of these tags' to 'all of these tags'. Rewrite it and state what it costs relative to the ANY form.
- A resource can be shared with the same user twice under different permissions. Does your count change, and should it?
How do you ensure accuracy when coding complex clinical documentation?
How do you ensure accuracy when coding complex clinical documentation?
Approach
- Clarify what is being asked and what a complete answer contains.
- State your assumptions explicitly before working the problem.
- Say what you would check first and why it is the highest-information step.
- Work from the requirement backwards to the design.
Follow-up
- What assumption would you test first?
- How would you know your answer was wrong?
How do you prioritize tasks when managing a high volume of coding requests?
How do you prioritize tasks when managing a high volume of coding requests?
Approach
- Clarify what is being asked and what a complete answer contains.
- State your assumptions explicitly before working the problem.
- Say what you would check first and why it is the highest-information step.
- Work from the requirement backwards to the design.
Follow-up
- What assumption would you test first?
- How would you know your answer was wrong?
What steps do you take to stay updated on changes in coding regulations or software updates?
What steps do you take to stay updated on changes in coding regulations or software updates?
Approach
- Clarify what is being asked and what a complete answer contains.
- State your assumptions explicitly before working the problem.
- Say what you would check first and why it is the highest-information step.
- Work from the requirement backwards to the design.
Follow-up
- What assumption would you test first?
- How would you know your answer was wrong?
Every query on one table stalls for forty seconds mid-deploy
During a release on PostgreSQL, every query touching resource times out for about 40 seconds and then recovers with no intervention. The release ran one migration, ALTER TABLE resource ADD COLUMN archived_reason TEXT, and the migration log shows it completing in 6 ms. Unrelated tables showed no change in error rate. Explain how a 6 ms statement caused a 40-second stall, give the ordered checks you would run on a live system to confirm it, and give the migration procedure that prevents a repeat.
Approach
- Separate the statement's duration from the lock's duration. ADD COLUMN with no default is a catalogue-only change and genuinely runs in milliseconds, but it requires ACCESS EXCLUSIVE, and it cannot acquire that until every transaction already touching the table has finished.
- Account for the queueing, which is the part that surprises people. A lock request that is waiting blocks later requests for conflicting modes behind it rather than letting them overtake, so one long-open transaction holds the DDL and the DDL holds all the traffic. The stall length is set by the longest open transaction, not by the size of the change.
- Confirm on a live system in this order: pg_stat_activity for that table ordered by xact_start, looking for the oldest transaction and specifically for state = idle in transaction; then pg_locks where granted = false to find the waiter; then join them on pid to name blocker and blocked. pg_blocking_pids() does that join for you and is the fastest single call.
- Prevent rather than merely time it better. Set lock_timeout to a second or two on the migration session so the DDL abandons the queue after a bounded wait and is retried, instead of holding it for as long as the oldest transaction lives. Be exact about what that buys: queries arriving during the wait still queue behind the pending ACCESS EXCLUSIVE request, so each attempt costs them up to one lock_timeout of added latency. The outage goes from 40 seconds to about one second per attempt, not to zero. Also run migrations away from deploy-time peaks, and put a statement timeout and an idle-in-transaction timeout on the analytics role that opens the long transactions.
Follow-up
- The same release also wants NOT NULL on that column. What is the sequence that gets there without a long lock?
- Your lock_timeout retry fails ten times in a row because the analytics transaction is always open. What do you change?
Built from the rounds and topics Norton Healthcare candidates report.
Prepare, practise & reflect
One practical outcome each day. Spend longer where you need it.
0 / 7 done01Map the Norton Healthcare loop
- Write out the reported sequence: Initial Screening, In-Depth Discussions, One-on-One Interviews, Panel Interviews.
- For each round, write one sentence on what it is judging, from the description above, and mark the one you are least ready for.
Deliverable: A one-page map of the 4 reported rounds, with the weakest marked.
02Work Software Engineering (General)
- Spend the session on Software Engineering (General), which Norton Healthcare candidates report being tested on.
- Write one worked example in Software Engineering (General) and time yourself on it.
Deliverable: One timed worked example in Software Engineering (General).
03Work Medical Coding
- Spend the session on Medical Coding, which Norton Healthcare candidates report being tested on.
- Write one worked example in Medical Coding and time yourself on it.
Deliverable: One timed worked example in Medical Coding.
04Work Healthcare Domain Knowledge (Revenue Integrity / Coding)
- Spend the session on Healthcare Domain Knowledge (Revenue Integrity / Coding), which Norton Healthcare candidates report being tested on.
- Write one worked example in Healthcare Domain Knowledge (Revenue Integrity / Coding) and time yourself on it.
Deliverable: One timed worked example in Healthcare Domain Knowledge (Revenue Integrity / Coding).
05Answer out loud: Technical and Domain Knowledge
- Answer aloud, timed: How do you ensure accuracy when coding complex clinical documentation?
- Answer aloud, timed: Can you describe your experience with electronic health record (EHR) systems or similar databases?
Deliverable: Spoken answers to 2 reported Technical and Domain Knowledge question(s), under time.
06Answer out loud: Behavioral and Situational
- Answer aloud, timed: Can you describe a time you had to resolve a disagreement with a team member regarding a coding decision?
- Answer aloud, timed: How do you maintain focus and productivity while working in a fully remote environment?
Deliverable: Spoken answers to 2 reported Behavioral and Situational question(s), under time.
07Dry run for Norton Healthcare
- Run one full mock under time, then write down the two questions you most want to ask your interviewers.
Deliverable: A completed timed mock and two questions to ask.
Expand any day for tasks and deliverables. Your progress is saved on this device.
Behavioural rounds judge the decision you made and what it cost.
Can you describe your experience with electronic health record (EHR) systems or similar databases?
Can you describe your experience with electronic health record (EHR) systems or similar databases?
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
How do you handle discrepancies or missing information in clinical documentation?
How do you handle discrepancies or missing information in clinical documentation?
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
Can you describe a time you had to resolve a disagreement with a team member regarding a coding decision?
Can you describe a time you had to resolve a disagreement with a team member regarding a coding decision?
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
How do you maintain focus and productivity while working in a fully remote environment?
How do you maintain focus and productivity while working in a fully remote environment?
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
Tell me about a time you identified an error in your own work; how did you rectify it?
Tell me about a time you identified an error in your own work; how did you rectify it?
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
How do you communicate complex technical or coding issues to non-technical stakeholders?
How do you communicate complex technical or coding issues to non-technical stakeholders?
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
What motivates you to perform well in a role that requires high levels of precision and repetition?
What motivates you to perform well in a role that requires high levels of precision and repetition?
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
- 01
Can you describe your experience with electronic health record (EHR) systems or similar databases?
- 02
How do you handle discrepancies or missing information in clinical documentation?
- 03
Can you describe a time you had to resolve a disagreement with a team member regarding a coding decision?
- 04
How do you maintain focus and productivity while working in a fully remote environment?
How difficult is the interview process?
Candidates typically describe the process as straightforward and professional. The difficulty level is generally considered average, provided you are well-prepared to discuss your technical background and your approach to complex coding scenarios.
Norton Healthcare Software Engineer candidate reports ↗What is the typical timeline from application to offer?
While timelines can vary, the process is designed to be efficient. After your initial screening, you can expect a prompt follow-up regarding the next steps, such as the panel interview.
Norton Healthcare Software Engineer candidate reports ↗Is this role fully remote?
Yes, this position is fully remote. You should be prepared to discuss how you manage your remote workspace and maintain productivity without direct, in-person supervision.
Norton Healthcare Software Engineer candidate reports ↗What differentiates the best candidates?
The most successful candidates are those who demonstrate a genuine passion for the accuracy of healthcare data and show a clear, logical approach to solving complex coding problems.
Norton Healthcare Software Engineer candidate reports ↗What topics does Norton Healthcare test in interviews?
Norton Healthcare interviews most often cover Problem Solving, QA Engineering (General), Financial Analysis, Software Engineering (General), and Revenue cycle analytics. The exact emphasis depends on the specific role you apply for.
Norton Healthcare Software Engineer candidate reports ↗Sources & methodology 3 sources ↗
No official company page is cited. Rounds and questions come from candidate reports and PracHub editorial material; each source shows the date it was read.
- 01Norton Healthcare Software Engineer candidate reports ↗
Company-reported rounds, questions and FAQ.
Candidate reports · Accessed 2026-09-22 - 02PracHub Software Engineer practice ↗
PracHub practice material, not company-reported.
PracHub page · Accessed 2026-09-22 - 03PracHub preparation framework ↗
PracHub preparation guidance.
PracHub page · Accessed 2026-09-22