SRV Info Tech · Software Engineer
Updated · 2026-09-24

SRV Info Tech Software Engineer
Interview Questions & Guide 2026

THE 60-SECOND BRIEF

The Software Engineer role at SRV Info Tech serves as a foundational pillar for the company’s technical operations. Engineers in this position are responsible for building, maintaining, and refining the software solutions that drive the company's service offerings. You will be expected to translate business requirements into functional code, ensuring that the final output aligns with the needs of the end-user.

Getting the code to run is the floor. What usually separates answers is the case checked without prompting: empty input, a single element, duplicate keys, or a value that overflows the integer type you chose.

SRV Info Tech candidates report 2 rounds · ≈ 2-4 weeks. The stages below are what candidates describe, not a published process.

Scope every query and cache key by tenantBuild at-least-once pipelines with explicit deduplication horizonsEvolve APIs without breaking pinned SDK clients

42 min read

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See the practice prompts

13Practice promptsAcross five skill areas
3With worked solutionsIncluded in the practice prompts

The Software Engineer role at SRV Info Tech serves as a foundational pillar for the company’s technical operations. Engineers in this position are responsible for building, maintaining, and refining the software solutions that drive the company's service offerings. You will be expected to translate business requirements into functional code, ensuring that the final output aligns with the needs of the end-user.

This role offers an opportunity to work on diverse projects, ranging from web development to API integrations and dashboard creation. Because the team environment is highly collaborative, you will often find yourself explaining your technical decisions to stakeholders and cross-functional partners. Success in this role requires a blend of technical proficiency and the ability to articulate your development process clearly.

While the interview process is noted as being straightforward, you should maintain a high level of professional preparation to ensure you can clearly demonstrate your technical competency during the assessment rounds.

01

Initial Screening Call

reported

Half of this call is the part candidates treat as small talk: start date, notice period, work authorisation and its timing, location and time zone, on-call, and the number. Those are what kill offers late, after several engineers have each spent a day. Surfacing a hard constraint now costs you nothing and occasionally buys you something, since a loop compressed to fit a competing deadline can usually only be arranged if it is asked for early. The common failure is deflecting the compensation question twice, then discovering at offer stage that the band never reached your number.

What to demonstrate

  • Whether your hard constraints are compatible with the role before a loop gets booked: earliest start, notice period, what authorisation you hold and when it needs action, days on site, willingness to carry a pager
  • Whether you give a compensation range with something behind it, such as current total compensation or a competing timeline, rather than leaving the band untested
  • Whether your stated timeline is real, since a competing deadline raised now is something scheduling can sometimes work around and the same deadline raised at offer stage usually is not

How to prepare

  • Write each constraint down in one line before the call and state them as facts rather than negotiating them live under a question you were not expecting
  • Set your range from two or three current data points for that level and location, and name the structure you are quoting in, so the number is comparable to the one they are holding
  • If another process is running, say where it stands and by when, and ask directly whether this loop can be scheduled inside that window
PracHub interview research ↗
02

Technical Evaluation

reported

Input bounds are the part of the prompt most often skimmed, and they usually contain the answer. They tell you which complexity class is admissible, which narrows the search before you have thought about the problem itself. As a rough planning figure, a compiled language does on the order of 10^8 simple operations per second and an interpreted one roughly an order of magnitude less. So n up to about twenty admits enumerating subsets, a few thousand admits a quadratic pass, and a million admits neither: you need near-linear, or linear with a log factor. If the bounds are missing, ask for them.

What to demonstrate

  • Whether the approach is justified by the stated input size rather than by whichever pattern you recognised first
  • Whether you ask about the properties that change the algorithm: whether the input arrives sorted, whether duplicates occur, whether values are bounded integers, whether it all fits in memory
  • Whether you can name the bottleneck in your own solution and what would remove it, even when you deliberately leave it in place
  • Whether a claimed speedup is real, since memoising a recursion only helps when subproblems genuinely overlap and the state can be keyed cheaply

How to prepare

  • For each algorithm you rely on, write down the largest n it handles in roughly a second, then check two of those figures by timing them in the language you will actually type in
  • For two weeks, write one line naming your target complexity and the bound that justifies it before you write any code, then compare that line with what you ended up submitting
  • Practise the conversion backwards: given a required O(n log n), list the mechanisms that get you there (sorting, a heap, an ordered map, divide and conquer) and choose by what the problem needs to query, not by what you used last
PracHub interview research ↗

PracHub editorial advice for the preparation topics above.

01

Paginating a growing table with limit and offset

Two unrelated defects share the idiom. Correctness: rows inserted or deleted between page requests shift the window, so a consumer walking an export skips rows and sees others twice, which for a customer-facing sync is silent data loss rather than an error anyone notices. Cost: the database still produces and discards the skipped rows, so page N costs time proportional to N times the page size and a deep page on a large table degrades from milliseconds to seconds. Keyset pagination over a stable, unique, indexed ordering -- where (created_at, id) < ($1, $2) order by created_at desc, id desc limit $3 -- is constant-cost per page and immune to shifting, on the precondition that the cursor columns never change value for a row, which disqualifies updated_at as a cursor.

02

Serialising a tenant's writes through select ... for update on a single counter row

It is the first change that makes a counter correct, and it caps that tenant's write throughput at roughly one divided by the lock hold time. A transaction that takes the lock, makes a network call and then commits holds it for the entire round trip: at 2 ms that is about 500 writes per second for the whole tenant, and the largest tenants are exactly the ones that exceed it. The damage then spreads, because every waiter holds a database connection while it queues, so one hot tenant drains the shared pool and the symptom presents as a site-wide latency incident rather than as a lock problem. The repairs are to shrink the critical section to a single statement, to shard the counter into per-(tenant, hour) or per-(tenant, bucket) rows and sum on read, or to batch in memory and flush periodically while accepting the bounded loss that batching implies.

03

Abandoning working code to chase the optimal solution

Get the straightforward version correct, state its complexity, and only then optimise, keeping the working version until the faster one passes the same cases. A correct quadratic solution with a stated path to linear beats a half-written optimal one that never ran.

04

Starting work without saying what you are about to spend time on

State the plan before executing it: the approach, roughly how long it will take, and what you intend to leave hand-waved. That gives the interviewer a chance to redirect you in ten seconds rather than watching you spend fifteen minutes on the wrong sub-problem.

Choose a category, try a prompt, then open its approach, worked solution or follow-up when you need it.

10 technical prompts3 include a worked solution

Find peak concurrent sandbox usage from run intervals

mediumWorked solution
sweep-lineintervalsconcurrency-capsnull-semantics

Given up to 5 million job_run rows for one tenant over one day, with run_id, started_at, finished_at, status and wall_clock_limit_seconds, report the maximum number of sandboxes running at once, the earliest instant that maximum is reached, and the first run_id that would breach a per-tenant cap of C. started_at is null while a run is queued; finished_at is null both for runs still executing and for runs in status lost. Treat a run as occupying [started_at, finished_at). Give the complexity and state how you handle each null.

Approach
  1. Turn each run into two sweep events, (started_at, +1) and (end, -1), then sort the 2n events by timestamp with -1 ordered before +1 at equal timestamps. That tie-break is what makes the interval half-open, so a run finishing at 10:00:00 and one starting at 10:00:00 never overlap.
  2. Decide each null out loud before sweeping, because each choice moves the answer. A null started_at means queued and contributes nothing. A null finished_at with status running or leased is clipped to the window end. Status lost has no observed end at all, so clip it at started_at + wall_clock_limit_seconds on the grounds that the supervisor owns the timeout, and record that you did. The table's check (finished_at is null or started_at is not null) guarantees you never see an end without a start.
  3. Sweep once, maintaining a running counter, the maximum, and the timestamp at which the maximum was first attained (update peak_at only on a strict increase, or you will report the last such instant instead of the earliest). Capture the first run_id whose +1 takes the counter to C+1 during the same sweep rather than in a second pass.
  4. Complexity: O(n log n) dominated by the sort, O(n) space. If rows already arrive ordered by started_at, a min-heap of end times gives O(n log k) time and O(k) space with k the peak concurrency, which is the better shape when the rows come from an index scan on (tenant_id, started_at).
  5. If second resolution is acceptable, counting-sort the endpoints into an 86,400-slot delta array and prefix-sum it: O(n + T) time and O(T) space, which beats the comparison sort at 5 million rows. It answers only at second granularity, so state which resolution the cap is defined in.
Worked solution 20 min
  1. Write the null policy as three lines of prose first, one per case, and keep them beside the output.
  2. Emit 2n endpoint tuples (timestamp, delta, run_id) and sort on the key (timestamp, delta) so -1 precedes +1.
  3. Sweep, tracking cur, peak, peak_at updated only on a strict increase, and the first run_id whose +1 takes cur to C+1.
  4. Build a fixture with two runs where one ends exactly when the next starts, three genuinely overlapping runs, one run with a null finished_at and status running, and one with status lost and a 300-second wall_clock_limit_seconds.
  5. Re-run with every timestamp shifted by a constant and confirm the peak is unchanged while peak_at shifts by the same constant.
EXPECTED RESULTPeak is 3, from the overlapping trio. The exact-handoff pair yields a peak of 1, not 2. `peak_at` is the start instant of the third overlapping run. The `lost` run occupies exactly `[started_at, started_at + 300s)` under the stated policy.
Follow-up
  • Now report peak concurrency per tenant for 10,000 tenants from one globally sorted stream. What changes about memory and about the sort?
  • The cap has to be enforced at dispatch rather than reported afterwards. What does the admission check look like, and where does it race?
  • How would you answer 'peak concurrency within any 5-minute window' without re-sorting?

Seal an hour under late data with bounded memory

hard
watermarkslate-dataquantile-sketchconditional-write

Metering ingest reads 256 partitions at 10,000 to 40,000 events/second. Events carry occurred_at and ingested_at, and during a producer replay the gap between them is hours. Seal each UTC hour once no more than 50 parts per million of that hour's eventual quantity can still arrive, using memory that does not grow with the size of the replay. Define the watermark, the lateness parameter and how you measure it, the structure holding open hours, and the write that performs the seal. State what an idle partition does to your watermark.

Approach
  1. Two clocks, two jobs. Bucket by occurred_at, because that is the hour the customer is billed for, and advance the watermark on ingested_at, because that is what the fold has consumed and what source_max_ingested_at records. Conflating them is what makes late data invisible.
  2. The global watermark is the min over partitions of each partition's committed ingested_at, not the max: the fold is trustworthy only as far as the slowest partition. The consequence is that one idle partition pins the watermark forever and nothing seals, so an idle partition must promote its watermark to wall clock after a stated idle timeout, and that timeout becomes a correctness parameter, because a partition that is slow rather than idle gets sealed past.
  3. Choose the lateness L from the measured distribution of ingested_at - occurred_at, weighted by quantity rather than by event count. The target is 50 ppm of the hour's quantity, and a replay is rare in events while carrying disproportionate mass, so an event-weighted quantile picks an L that is comfortably wrong at exactly the moment it matters.
  4. Measure that quantile in bounded memory. A Greenwald-Khanna summary gives epsilon-approximate quantiles in O((1/epsilon) log(epsilon n)) space; a t-digest costs more per merge but has relative error that tightens at the tails, which is the half of the distribution you are reading at p99.99. Keep a separate summary per tenant class, because one tenant's batch importer is not the population.
  5. Hold open hours in a min-heap keyed by hour_start. When the watermark advances, pop every hour with hour_end + L < W and seal it: O(log H_open) per advance and O(1) amortised per event to touch its bucket. Memory is open hours multiplied by distinct (tenant, workspace, sku) keys, so cap the number of simultaneously open hours and spill the oldest into usage_rollup_hourly as status='open' with a revision bump. While an hour is open the row is upsertable, so the store is your overflow.
  6. The seal itself is a conditional write: update ... set status='sealed', sealed_at=now() where status='open' returning .... Two sealers race on every restart, and the loser must see zero rows and stop rather than write a second value. After the seal, an event for that hour is not an upsert but an adjustment, and source_max_ingested_at is what proves it arrived afterwards.
Follow-up
  • A replay starts during the sealing window for a period you are about to close. What do you do, and what is the customer-visible consequence of each option?
  • Your measured quantity-weighted p99.99 lateness is six hours and the invoice must be issued at 02:00 UTC on the first. How do you reconcile those two numbers?
  • How would you detect that L has drifted before it costs you an hour's quantity?

Locate a billing reconciliation gap without rescanning ninety million events

hard
reconciliationdimensional-bisectionwatermarkshypothesis-testing

A tenant's sealed invoice total is 0.4% below the sum of its raw usage_event rows for the period. That tenant has 90 million events over 30 days in a table partitioned daily on ingested_at, and its rollups carry source_max_ingested_at, revision and sealed_at. Recomputing all 30 days from raw is correct, and you are not going to do it. Give the procedure that locates the divergent (workspace, sku, hour) cell, the cost of each probe, and the one query you run before any of it.

Approach
  1. Run the free query first. Sum raw quantity for the period restricted to ingested_at <= source_max_ingested_at of the sealed rollups, and compare that against the unrestricted sum. The rollup stores the watermark precisely so this can be answered without a scan. If the whole 0.4% sits above the watermark, nothing is broken: it is late data, it becomes an adjustment line, and the investigation ends in one query.
  2. Only if the gap survives that test do you bisect, and you bisect by dimension rather than by rows. Compare 30 per-day totals, then inside the offending day compare the 6 SKUs, then the workspaces, then the 24 hours. That is roughly 30 + 6 + W + 24 grouped probes, each an indexed range scan over one daily partition for one tenant, against O(N) per attempt for the naive re-fold.
  3. Quantify why naive is not merely slow but unusable mid-incident: at a generous 200,000 rows/second sequential, 90 million rows is about 7.5 minutes per attempt, you will want ten attempts, and every one competes for I/O on the same partitions live ingest is writing. The diagnostic worsens the backlog it is diagnosing.
  4. Before fetching each comparison, state what it would look like under each hypothesis. Two adjacent hours off by equal and opposite amounts is occurred_at versus ingested_at bucketing. A whole day offset by exactly N hours is a timezone applied at the wrong layer. A gap confined to one SKU in one workspace is an environment filter. The same (tenant_id, idempotency_key) present in two ingested_day partitions is the dedup horizon losing a retry that crossed midnight.
  5. Make the next bisection cheap by storing the aggregate you keep recomputing. A per-(tenant_id, ingested_day) count and quantity checksum turns step two from thirty probes into one read, and it is the same number the reconciliation job already produces.
  6. Whatever you find, the sealed period does not change value. The correction is an adjustment line pointing at the line it reverses, carrying its own source_rollup_watermark, because the original invoice is the evidence of what the customer was charged.
Follow-up
  • The gap is 0.4% in one direction on one day and 0.4% the other way the next day. What does that shape rule in, and what does it rule out?
  • How do you distinguish a duplicate from a restatement, given revision and recomputed_at on the rollup?
  • Ingest is still running while you investigate. What makes your two numbers comparable at all?

For someone fluent in a dynamic language who has shipped real work but has never had to say what the runtime is doing underneath. The week is built on measuring and deliberately breaking things, because the questions that expose this background are the ones where the interviewer asks why a second time.

Small steps. Visible outcomes.0 / 7 completed
ONE WEEK · YOUR PACE

Prepare, practise & reflect

One practical outcome each day. Spend longer where you need it.

0 / 7 done
01Measure before reasoning
  • Take a slow piece of your own code, write down in advance where you believe the time goes, then profile it and record how wrong the guess was. The cost is usually an allocation you did not notice or an accidental quadratic membership test.
  • Replace one list membership test inside a loop with a set and measure at a thousand, ten thousand and a hundred thousand elements, confirming the shape of the curve rather than only that it got faster.
  • Write down the three quantities you can now measure instead of assert: wall time, peak memory, and call count for the function you suspected.

Deliverable: A before-and-after profile of real code plus a written note on the size of the gap between the guess and the measurement.

Practice prompt ↗Practice prompt ↗Worked solution ↗
02References, copies, and the bugs they produce
  • Write the function with a mutable default argument, call it three times, and explain the accumulating result: the default is evaluated once when the function is defined, so every call shares one object.
  • Build a nested structure, take a shallow copy, mutate an inner element, and show that both views changed, because a shallow copy duplicates the container and not the elements. Then fix it with a deep copy and state the cost you just accepted.
  • Write two functions, one mutating its argument in place and one rebinding the local name, and predict the caller's view of each before running it. That single distinction produces most of the bugs that pass their tests.

Deliverable: Three small programs whose output you predicted correctly before running, each with a one-line statement of the rule underneath.

Practice prompt ↗Practice prompt ↗
03Types, once, in a language that checks them
  • Port one module you have already written, roughly a hundred lines, into a statically typed language, and record every place the compiler demanded an answer your original had left implicit: a value that can be absent, a numeric width, a case never handled.
  • Write the same signature in both languages and state what the static one guarantees before the program runs and what it does not, since it will not save you from a wrong algorithm or an index out of range.
  • Write the difference between an interface satisfied by declaration and one satisfied structurally, with one case each where the other approach would miss the mistake.

Deliverable: One module in two languages plus a list of the questions the type checker forced you to answer.

Practice prompt ↗Practice prompt ↗
04Concurrency, starting with what actually runs at the same time
  • Run the same CPU-bound function across four threads and four processes and measure both. Under the default CPython build the threaded version will not speed up, because only one thread executes bytecode at a time; the process version will. Check which build you are on first, since free-threaded builds remove that lock and change the result.
  • Then run a blocking I/O workload across four threads and measure it speeding up, because the interpreter releases that lock around blocking calls, which is why treating threads as useless is wrong as a general claim.
  • Build the lost update: two threads each incrementing a shared counter a hundred thousand times, and show a final value below the expected sum, because an increment is a load, an add and a store and the thread can be suspended between them. Fix it with a lock and then measure what the lock costs.

Deliverable: Three measurements, threads against processes on CPU work, threads on I/O work, and a demonstrated lost update, each with the mechanism written underneath.

Practice prompt ↗Practice prompt ↗Worked solution ↗
05Debugging as a procedure rather than an instinct
  • Work one real failure as a bisection: find a revision or an input size where it is good and one where it is bad, halve repeatedly, and state the two assumptions bisection needs, that the property changes exactly once across the range and that the test is reliable.
  • Minimise one failing input to the smallest version that still fails, and record how many rounds it took.
  • Keep a hypothesis log for one bug in three columns, what I believe, what would disprove it, what I observed, and stop yourself the first time you are about to change two things at once.

Deliverable: One bug worked to root cause with a written hypothesis log and a minimised reproducing input.

Practice prompt ↗Practice prompt ↗
06Tests that catch the bug you are about to write
  • Implement an LRU cache with a capacity bound, then write the three test cases that would catch an off-by-one in eviction: insert exactly capacity items and assert nothing was evicted, insert one more and assert the least recently used key is the one gone, and read an old key just before that insert so the eviction victim changes.
  • Add a property test comparing your implementation against a deliberately slow reference, an ordered list scanned linearly, over a few thousand random operation sequences, because a slow reference finds the cases you would not have thought to write.
  • Write one numeric test that fails under exact equality and passes with a tolerance, and state why the tolerance has to be relative rather than absolute once the magnitudes grow.

Deliverable: An LRU implementation with three boundary tests, one property test against a slow reference, and one tolerance-based numeric test.

Practice prompt ↗Practice prompt ↗
07Debug something broken, out loud
  • Have someone plant three defects in a two-hundred-line program, an off-by-one, a shared mutable state bug, and a wrong error-handling path, then find them while narrating, under a fixed rule: state the hypothesis before touching anything.
  • Time each one and record which tool found it, reading, a printed value, a debugger, or a test, because the question asked in interviews is how you would find it rather than what it was.
  • Write the sentence you will use when you do not yet know the cause, one that names the next measurement instead of offering a guess.

Deliverable: A recorded debugging session with time-to-find per defect and the method that found each.

Practice prompt ↗Worked solution ↗

Expand any day for tasks and deliverables. Your progress is saved on this device.

Keep one story where the bad call was yours rather than a dependency's or a manager's. Name the check that would have caught it, whether you added that check afterwards, and whether it has fired since. Answers that route blame outward end the conversation early; answers that end in a guardrail someone still relies on tend to open it up.

Own the incident where invoices undercounted metered usage

medium
incident responseat-least-oncebilling correctionpostmortem

A metering consumer acknowledged each batch before committing the fold into usage_rollup_hourly. A rolling deploy restarted consumers mid-batch for two hours; roughly 1.4M usage_event rows were acknowledged and never folded, and 61 invoices sealed against the resulting rollups before anyone noticed. Take the owner's role. Describe an incident of comparable blast radius you owned: how it surfaced, the query that sized the loss, what you stopped first, and how the money was corrected. Give a wall-clock timeline and one thing you got wrong while it was still live.

Approach
  1. Open with the invariant that broke and the direction of the error, because they determine everything else: acknowledging before committing makes the consumer at-most-once, so this loses events rather than duplicating them, and loss raises no error anywhere. A listener who hears 'we lost revenue silently' knows immediately why detection took two hours.
  2. Size it with a stated reconciliation rather than an adjective: sum(quantity) from usage_event grouped by (tenant_id, sku, hour of occurred_at) over the window, against usage_rollup_hourly.quantity_sum on the same keys, filtered to environment='production' because staging and sandbox are metered but not billed. Then bisect by hour and tenant until single cells explain the gap. Say how long that ran and whether a replica could serve it while the incident was live.
  3. Separate mitigation from fix and say which came first. Mitigation is holding the sealing job, because a sealed row is frozen by design and every minute of sealing converts a recoverable rollup into an invoice correction. The fix is moving the acknowledgement after the commit, which re-introduces duplicates that the dedup check on (tenant_id, idempotency_key) must now absorb.
  4. State the correction path in the domain's own terms: sealed periods are never edited, so each affected tenant gets an adjustment line on the next invoice with kind='adjustment' and voided_by_line_id pointing at the line it reverses, priced against the same rate tier and carrying the watermark it priced against. That is four separate numbers — tenants affected, minor units, the cycle the adjustment lands in, and when customers were told.
  5. Close on one prevention control with its cost, not five: a per-hour reconciliation comparing raw sum to rollup sum that pages above a threshold. Name the threshold and the false-page rate you accepted, because a detector nobody will keep staffed is not prevention.
  6. Name a mistake you made inside the response window — the wrong first hypothesis, a mitigation that made it worse — rather than a design mistake from six months earlier. That is the part candidates rehearse away and interviewers weight heavily.
Follow-up
  • Your fix moves the acknowledgement after the commit. What breaks now, and what absorbs it?
  • One undercharged tenant has since churned. Do you bill them, and who decides?
  • How would you have caught this in ten minutes instead of two hours, and what would that detector cost you in pages per week?

Disclose a cross-tenant webhook delivery to affected customers

medium
cross-tenant leakdisclosureblast radiusauthorisation checks

An enqueue path took the subscription from one lookup and the payload from another. For nineteen minutes, webhook_delivery rows were created whose tenant_id did not match the subscription's tenant, and eleven payloads were signed and sent to four endpoints belonging to other customers. You hold payload_digest, delivery timestamps and response codes. Describe how you handle a disclosure of this kind: what the records prove, what they cannot prove, what you say before you know everything, the one code change that closes it, and which parts you personally drove.

Approach
  1. Bound the population before saying anything externally. The affected set is deliveries in the window where the event's tenant and the subscription's tenant differ; the ones that actually left are those with delivered_at set and a 2xx in last_response_code. Attempted and delivered are two different counts and a disclosure has to use the right one in the right sentence.
  2. Separate what the records prove from what they do not, and say both halves rather than the flattering one. They prove which payloads were signed, where they went, and — through payload_digest — exactly which bytes. They do not prove what the receiving system did with them, and they do not bound the window more precisely than your deploy timestamps do.
  3. Communicate on the facts you hold, with the scope stated as an upper bound: 'at most eleven payloads, four recipient endpoints, these fields, this window' is more useful and more honest than waiting a day for certainty. The field list matters more than the event count, because a customer cannot assess exposure from 'an event'.
  4. Name the code change precisely, because this class never originates in the delivery worker. Compare the event's tenant against the subscription's tenant at enqueue and again immediately before the payload is signed, and make the second comparison drop the delivery rather than log a warning. Say why one check is insufficient: the enqueue check protects against the bug you know about, the pre-signing check protects the boundary itself.
  5. Run the history question in parallel and say so: a query over historical deliveries for the same mismatch tells you whether this was nineteen minutes or a year, and you would rather find the second case yourself than have a customer find it after your disclosure.
  6. Split the response into workstreams with owners — recipients asked to delete, affected customers notified, the check landed with a test, history swept — and say which you personally drove and which you handed off. Claiming all four is not credible and claiming none is not ownership.
Follow-up
  • The historical sweep finds two more instances from last year. What changes in what you have already told people?
  • Who approves the wording, and what do you do when you are asked to soften the scope?
  • A customer asks you to prove a redelivery contained the same bytes as the original. What do you show them?

Reverse a webhook ordering decision after measuring its cost

medium
reversing decisionshead-of-line blockingat-least-onceapi contracts

You argued for strict per-subscription ordering in webhook-delivery, which means one in-flight attempt per subscription. It shipped. Three months later a single unresponsive endpoint holds one subscription's queue at a six-hour backlog, and two customers report events arriving out of order anyway once their own retries are counted. Describe a decision you reversed: what you originally optimised for, the measurement that changed your mind, what the reversal cost in engineering time and customer change, and how you told the people who had already built on the original guarantee.

Approach
  1. State the original decision as a trade you made knowingly. Ordering across a network requires a single in-flight attempt per subscription, and its price is head-of-line blocking whenever one endpoint is slow. 'We priced it wrong' is a much stronger opening than 'we did not realise', and it is usually the true one.
  2. Bring the measurement that flipped it, not the anecdote: backlog age at the ninety-ninth percentile per subscription, the share of subscriptions where one slow endpoint gated an otherwise healthy queue, and the delivery throughput lost to serialisation. A reversal justified by complaints is indistinguishable from a reversal justified by fatigue.
  3. Name what you learned about the guarantee itself, which is the engineering content of this story. At-least-once delivery means a retried event already arrives after newer ones and the consumer already must be idempotent, so a guarantee the customer has to defend against anyway was never worth what it cost to provide.
  4. Describe the migration, because reversing a published contract is the hard half and the part candidates skip. Parallel attempts behind a per-subscription flag, a monotonically increasing sequence number added to the envelope so order-sensitive consumers can sort or discard, documentation that states at-least-once and unordered in those words, and a deprecation measured in quarters because the client is a pinned SDK inside a build pipeline you cannot see or redeploy.
  5. Give the cost in the two currencies that matter: engineer-weeks, and how many customers had to change code. Then say who you told before it shipped rather than in a changelog afterwards, and which large customer you left on the old behaviour and for how long.
  6. Close with the signal you now weight differently, stated as something you would do earlier next time: measuring the blocking cost on the slowest decile of endpoints before committing to the guarantee, rather than after a customer noticed.
Follow-up
  • A customer insists they need ordering. What do you offer them that is not global serialisation?
  • How did you choose the deprecation window given that you cannot see or redeploy the clients?
  • What would have to be true for you to reverse back?
  • 01

    A metering consumer acknowledged each batch before committing the fold into usage_rollup_hourly. A rolling deploy restarted consumers mid-batch for two hours; roughly 1.4M usage_event rows were acknowledged and never folded, and 61 invoices sealed against the resulting rollups before anyone noticed. Take the owner's role. Describe an incident of comparable blast radius you owned: how it surfaced, the query that sized the loss, what you stopped first, and how the money was corrected. Give a wall-clock timeline and one thing you got wrong while it was still live.

  • 02

    An enqueue path took the subscription from one lookup and the payload from another. For nineteen minutes, webhook_delivery rows were created whose tenant_id did not match the subscription's tenant, and eleven payloads were signed and sent to four endpoints belonging to other customers. You hold payload_digest, delivery timestamps and response codes. Describe how you handle a disclosure of this kind: what the records prove, what they cannot prove, what you say before you know everything, the one code change that closes it, and which parts you personally drove.

  • 03

    You argued for strict per-subscription ordering in webhook-delivery, which means one in-flight attempt per subscription. It shipped. Three months later a single unresponsive endpoint holds one subscription's queue at a six-hour backlog, and two customers report events arriving out of order anyway once their own retries are counted. Describe a decision you reversed: what you originally optimised for, the measurement that changed your mind, what the reversal cost in engineering time and customer change, and how you told the people who had already built on the original guarantee.

PracHub interview preparation framework ↗
Is this an official SRV Info Tech interview guide?

No. It is PracHub's own research and practice material for the Software Engineer role at SRV Info Tech. Rounds and questions reflect what candidates have reported, not a process SRV Info Tech has published, and they change over time. Confirm the current format and scope with your recruiter.

PracHub interview research ↗
How difficult are the technical assessments at SRV Info Tech?

The technical assessments are generally considered straightforward. They primarily test your ability to apply basic development knowledge to practical tasks like API integration.

PracHub interview research ↗
What is the best way to prepare for the project explanation round?

Be prepared to discuss the "why" behind your technical choices. Focus on explaining the challenges you faced and how you solved them, rather than just listing the features of your project.

PracHub interview research ↗
How long does the interview process usually take?

The process is designed to be efficient. Most candidates go through an initial screening and a technical round, with the entire process often concluding in a short timeframe.

PracHub interview research ↗
How many rounds is the SRV Info Tech Software Engineer interview process?

Candidates report 2 stages: Initial Screening Call and Technical Evaluation. The interview process section above breaks down what each stage covers.

PracHub interview research ↗
Sources & methodology 3 sources ↗

No official company page is cited. Rounds and questions come from candidate reports and PracHub editorial material; each source shows the date it was read.