A Software Engineer at Zelis plays a pivotal role in the company’s mission to modernize the healthcare financial experience. As a leader in healthcare payments, Zelis relies on its engineering teams to build, scale, and secure the complex platforms that power transactions between payers, providers, and healthcare consumers. Your work directly impacts the efficiency and transparency of the healthcare billing ecosystem. Whether you are working within IT Operations, Application Security (AppSec), or Analytics & Insights, you will be tasked with solving high-stakes challenges that require both technical precision and a deep understanding of scale. You will contribute to mission-critical systems that demand high availability and robust security, making this an ideal environment for engineers who thrive on complexity and want to see their code drive tangible business outcomes. ##### Tip Focus on how your technical contributions directly improve system reliability or security, as these are core pillars of the Zelis platform.
Initial Screening
reportedThe process begins with initial screenings to assess basic qualifications and fit.
What to demonstrate
- The process begins with initial screenings to assess basic qualifications and fit
- Depth in Software Engineering
How to prepare
- Be able to walk your CV end to end in two minutes, and say why this company specifically.
- Have your salary expectations, notice period and location constraints ready, and ask for the rest of the loop in writing.
Technical Evaluations
reportedDeep-dive technical evaluations may include live problem-solving or architectural discussions.
What to demonstrate
- Deep-dive technical evaluations may include live problem-solving or architectural discussions
- Depth in Software Engineering
How to prepare
- Answer aloud and timed: What strategies do you use to ensure high availability in a cloud-based environment?
- Answer aloud and timed: How do you balance the need for rapid deployment with the necessity of system stability?
Behavioral Rounds
reportedFinal rounds focus on behavioral assessments to evaluate cultural fit and teamwork.
What to demonstrate
- Final rounds focus on behavioral assessments to evaluate cultural fit and teamwork
- Depth in Software Engineering
How to prepare
- Prepare three examples from your own work, each with a decision you made and an outcome you can quantify.
- Re-read the description of the behavioral rounds above and write down what you would ask to confirm before it.
PracHub editorial advice for the preparation topics above.
Articulate the "Why
Don't just explain how you built something; explain why you chose a specific technology or architectural pattern over the alternatives.
Be Data-Driven
Whenever possible, back up your achievements with metrics—such as improved uptime, reduced latency, or efficiency gains.
Understand the Domain
Take time to understand how Zelis fits into the healthcare payments space, as this context will make your technical answers more relevant.
Choose a category, try a prompt, then open its approach, worked solution or follow-up when you need it.
Diff a projection against the primary without per-row point reads
The listing projection has drifted and some rows show a stale version. The primary holds 40,000,000 resource rows across 12,000 tenants while serving 1,200 writes and 14,000 reads per second. The obvious repair, reading each resource row and comparing its version against the projection, is correct and would eventually finish. Explain precisely why it is unacceptable here, then give a diff that finds the differing rows, state its complexity, and make it safe to run against a live primary. Replication lag is usually under 100 ms and is not bounded.
Approach
- Quantify the naive cost rather than calling it slow: 40,000,000 point reads at even 0.5 ms each is over five hours serialised, and the only lever is concurrency, which is exactly what you cannot spend. The primary's pool is sized for the write path, and 40,000,000 random reads evict the buffer cache that sustains the 85 percent cache hit rate, so the audit degrades the system it is auditing.
- Replace random access with one ordered pass per side. Both sides can be read in (tenant_id, resource_id) order, which is a sequential scan on each and a merge join in O(n) time and O(1) memory. For a dense diff that is the whole answer, and it reads the primary once instead of 40,000,000 times.
- For the expected sparse case, compare range hashes instead of rows: partition the key space, compute per range an order-independent aggregate over hash(resource_id, version), compare aggregates, and descend only into ranges that differ. With d differing rows and branching factor B, at most d ranges mismatch per level, so the drill-down examines O(d log_B(n/d)) ranges and reads full rows only in mismatching leaves.
- Aggregate with a sum modulo 2^64 or a multiset hash, never XOR. XOR is order-independent but self-cancelling, so two rows wrong in the same way, or a row duplicated on one side, leave the range aggregate matching and the range is declared clean.
Follow-up
- The diff reports 900 stale rows. How do you decide between patching those rows and rebuilding the projection from resource_revision?
- Same job, but the projection lives in a search index that cannot be scanned in key order. What changes?
Identify the heaviest tenants in a five-minute window under memory pressure
The edge service handles about 3,000 requests per second across roughly 50,000 tenants, peaking near 9,000. Expose the 50 heaviest tenants by request count over the trailing five minutes so limits can be tightened before one tenant's backfill starves the fleet. You may not retain five minutes of raw records. Give the exact solution and its memory, then the bounded-memory approximation with its error stated as a formula, and say which you would ship and at what tenant cardinality that choice changes.
Approach
- Do the exact version first, because it is affordable at this cardinality: a ring of 300 one-second counters per tenant, advanced lazily, is 1,200 bytes of counters per tenant and roughly 60 to 90 MB for 50,000 tenants with overhead. Carry a running total and subtract the bucket you overwrite so a window read is O(1) rather than 300 adds.
- Extract the top 50 with a size-k min-heap over the tenant sums: O(d log k) for d tenants, against O(d log d) to sort them all. Maintaining the heap continuously instead of on query requires a tenant-to-heap-index map, because incrementing a count already inside the heap means sifting from a known position, and without that map you rebuild the heap on every request.
- State the approximation precisely rather than gesturing at sketches. Misra-Gries with m counters retains every item whose true count exceeds N/(m+1), and each retained count underestimates the truth by at most N/(m+1). With m = 1,000 and N = 900,000 requests in the window the error is roughly 900 requests, which is fine for spotting a tenant sending 50,000 and useless for ranking two tenants 200 apart.
- Say what breaks when the window slides: Misra-Gries and Space-Saving are insert-only and cannot be decremented as records age out. The workable construction is one summary per sub-window, say ten seconds, with 30 summaries merged at query time, and the merged error is the sum of the per-summary errors, so the bound degrades linearly in the number of sub-windows.
Follow-up
- The heaviest tenant is heavy because of one export job rather than user traffic. Should the limiter treat those as the same tenant?
- Two tenants sit tied at the boundary of the top 50. Does your answer flap, and does the flapping matter?
Merge partitioned event streams into one ordered feed with bounded lateness
The read-model service consumes 64 log partitions carrying about 4,000 events per second in total. Each partition is ordered within itself, but partitions drift by up to 30 seconds, and the activity feed must present a tenant's events in occurred_at order. Produce the merge. State its complexity, the buffer it requires in events and in bytes, what happens when one partition is idle, and what you do with an event that arrives after you have already emitted its position. Payloads average 1 KB.
Approach
- Merge with a min-heap over the 64 partition heads keyed on (occurred_at, event_id): O(log P) per event and O(n log P) overall. The tie-break on event_id is what makes the output deterministic when two partitions carry the same millisecond, which matters because the feed is paginated and a non-deterministic order reorders pages under the reader.
- Emitting the heap head is only correct once every partition has produced everything up to that timestamp, so the emit condition is a watermark: the minimum across partitions of the highest occurred_at seen, less the allowed lateness. Events are held until the watermark passes them, which is what turns individually ordered streams into a jointly ordered one.
- Size the buffer from the lateness rather than guessing: 4,000 events per second times 30 seconds is 120,000 buffered events, and at 1 KB each about 120 MB of heap. That number is the real price of the ordering guarantee and belongs in front of whoever asked for it.
- Handle the idle partition explicitly, because it fails the feed rather than corrupting it: a partition with no traffic never advances its own maximum, so the watermark freezes and output stops entirely. Either every partition emits a periodic idle marker carrying the broker's current time, or the watermark falls back to wall clock for a partition silent beyond a threshold.
Follow-up
- The lateness budget is raised to five minutes. What is the new buffer, and what besides memory changes?
- The consumer restarts. Where does it resume from, and what does the feed look like for the first 30 seconds?
Keep soft-deleted accounts from blocking re-registration
app_user holds user_id, tenant_id, email CITEXT, password_hash (NULL for SSO principals), email_verified_at, auth_version, status ('invited','active','suspended','deactivated'), created_at, updated_at, deleted_at. Two live accounts for one address inside a tenant must be impossible, but an address freed by a soft delete must be reusable, and the same tenant may delete and re-register it repeatedly. Write the uniqueness DDL for PostgreSQL 16, then the equivalent for MySQL 8 where partial indexes do not exist, and say what each permits once three deleted rows already hold that address.
Approach
- Start from what is actually unique: not (tenant_id, email), but (tenant_id, email) among live rows. PostgreSQL says that directly — CREATE UNIQUE INDEX app_user_live_email ON app_user (tenant_id, email) WHERE deleted_at IS NULL. A full constraint over the same two columns burns the address permanently the first time someone deletes an account.
- Keep case-insensitivity in the type or the index, never in the application: CITEXT as given, or UNIQUE (tenant_id, lower(email)) as an expression index where the extension is unavailable. A case-sensitive unique column is exactly how two accounts for one human appear.
- For MySQL 8 the predicate has to move inside the key: add a discriminator column that is a constant 0 while the row is live and is set to user_id on delete, with UNIQUE (tenant_id, email, deleted_marker). Live rows share the constant and still collide; deleted rows differ from each other and stop colliding.
- State the NULL variant and its dependency: leaving the marker NULL for deleted rows also works, because a unique index treats NULLs as distinct — true in MySQL, and true in PostgreSQL only under the default NULLS DISTINCT, which PostgreSQL 15 lets you reverse. Check the polarity against the three existing deleted rows: constant-on-live is what preserves the collision you want, and reversing it silently admits duplicate live accounts.
Follow-up
- A deleted account re-registers with the same address the next day. Do the old resource rows follow the new user_id, and how does the API keep the two principals apart?
- How do you honour an erasure request while resource_revision.actor_user_id still references this table?
Find version gaps and relay lag with window functions
outbox_event holds event_id, aggregate_type, aggregate_id, aggregate_version, event_type, payload, status ('pending','published','dead'), attempts, created_at, published_at. A projection is missing rows and you must decide whether the relay skipped events or the consumer dropped them. Write three queries over the last seven days: one listing every aggregate_id whose published aggregate_version sequence has a hole, one giving per-day counts with a running total, and one returning the newest published event per aggregate. For each, say where the window function is evaluated relative to WHERE and LIMIT. PostgreSQL 16.
Approach
- Gaps: compute lead(aggregate_version) OVER (PARTITION BY aggregate_id ORDER BY aggregate_version) in a subquery, then filter next_version <> aggregate_version + 1 in the outer query. Window functions are evaluated after WHERE, GROUP BY and HAVING and before the outer ORDER BY and LIMIT, so the predicate cannot sit in the same WHERE clause and PostgreSQL 16 has no QUALIFY.
- Say what the seven-day filter does to the answer: it truncates every partition, so the first row per aggregate has no predecessor inside the window and a hole spanning the boundary is invisible. Widen the window, or join to resource.version as the authority for the true maximum.
- Running total: SELECT date_trunc('day', created_at) AS d, count() AS n, sum(count()) OVER (ORDER BY date_trunc('day', created_at) ROWS UNBOUNDED PRECEDING). An aggregate inside a window call is legal because grouping runs before windowing. The grouping key is unique per row here so ROWS and RANGE agree, but write the frame anyway — over ungrouped rows with tied timestamps the default RANGE frame pulls in every peer row and the total jumps.
- Newest per aggregate: DISTINCT ON (aggregate_id) ... ORDER BY aggregate_id, aggregate_version DESC is the cheap PostgreSQL-only form when an index matches that order; row_number() OVER (PARTITION BY aggregate_id ORDER BY aggregate_version DESC) = 1 is the portable form and needs a subquery for the same evaluation-order reason as the gap query.
Follow-up
- Relay failover redelivers events. Does a duplicate break the gap query, and how would you detect one from this table alone?
- Turn the gap check into a continuous monitor rather than a query someone runs after an incident. What does it watch?
How do you approach monitoring and alerting for a distributed production system?
How do you approach monitoring and alerting for a distributed production system?
Approach
- Fix the scope first: who calls this, how often, and what they do when it fails.
- Name the read and write paths separately; they rarely have the same bottleneck.
- Choose a partition key and say what query it makes expensive.
- State the consistency you need, and where you are willing to be stale.
Follow-up
- What breaks first when traffic grows ten times?
- How does this behave when that dependency is down for an hour?
Explain your process for identifying and remediating a critical security vulnerability in an existing applicat
Explain your process for identifying and remediating a critical security vulnerability in an existing application.
Approach
- Clarify what is being asked and what a complete answer contains.
- State your assumptions explicitly before working the problem.
- Say what you would check first and why it is the highest-information step.
- Work from the requirement backwards to the design.
Follow-up
- What assumption would you test first?
- How would you know your answer was wrong?
What strategies do you use to ensure high availability in a cloud-based environment?
What strategies do you use to ensure high availability in a cloud-based environment?
Approach
- Fix the scope first: who calls this, how often, and what they do when it fails.
- Name the read and write paths separately; they rarely have the same bottleneck.
- Choose a partition key and say what query it makes expensive.
- State the consistency you need, and where you are willing to be stale.
Follow-up
- What breaks first when traffic grows ten times?
- How does this behave when that dependency is down for an hour?
How do you balance the need for rapid deployment with the necessity of system stability?
How do you balance the need for rapid deployment with the necessity of system stability?
Approach
- Clarify what is being asked and what a complete answer contains.
- State your assumptions explicitly before working the problem.
- Say what you would check first and why it is the highest-information step.
- Work from the requirement backwards to the design.
Follow-up
- What assumption would you test first?
- How would you know your answer was wrong?
Walk me through the design of a scalable data pipeline for analytics.
Walk me through the design of a scalable data pipeline for analytics.
Approach
- Fix the scope first: who calls this, how often, and what they do when it fails.
- Name the read and write paths separately; they rarely have the same bottleneck.
- Choose a partition key and say what query it makes expensive.
- State the consistency you need, and where you are willing to be stale.
Follow-up
- What breaks first when traffic grows ten times?
- How does this behave when that dependency is down for an hour?
How would you redesign a legacy component to improve its performance and maintainability?
How would you redesign a legacy component to improve its performance and maintainability?
Approach
- Fix the scope first: who calls this, how often, and what they do when it fails.
- Name the read and write paths separately; they rarely have the same bottleneck.
- Choose a partition key and say what query it makes expensive.
- State the consistency you need, and where you are willing to be stale.
Follow-up
- What breaks first when traffic grows ten times?
- How does this behave when that dependency is down for an hour?
How do you prioritize technical debt against new feature development?
How do you prioritize technical debt against new feature development?
Approach
- Fix the scope first: who calls this, how often, and what they do when it fails.
- Name the read and write paths separately; they rarely have the same bottleneck.
- Choose a partition key and say what query it makes expensive.
- State the consistency you need, and where you are willing to be stale.
Follow-up
- What breaks first when traffic grows ten times?
- How does this behave when that dependency is down for an hour?
Describe a time you had to troubleshoot a complex, multi-layered production issue.
Describe a time you had to troubleshoot a complex, multi-layered production issue.
Approach
- Establish what changed and when, before forming any theory.
- Pick a bisection that eliminates candidates whichever way it turns out.
- Check the instrumentation before believing the symptom.
- Separate the trigger from the cause; the deploy is rarely the bug.
Follow-up
- What would you look at first, and what would it rule out?
- How would you tell a cause from a coincidence here?
Built from the rounds and topics Zelis candidates report.
Prepare, practise & reflect
One practical outcome each day. Spend longer where you need it.
0 / 7 done01Map the Zelis loop
- Write out the reported sequence: Initial Screening, Technical Evaluations, Behavioral Rounds.
- For each round, write one sentence on what it is judging, from the description above, and mark the one you are least ready for.
Deliverable: A one-page map of the 3 reported rounds, with the weakest marked.
02Work Software Engineering
- Spend the session on Software Engineering, which Zelis candidates report being tested on.
- Write one worked example in Software Engineering and time yourself on it.
Deliverable: One timed worked example in Software Engineering.
03Work Web Application Security (AppSec)
- Spend the session on Web Application Security (AppSec), which Zelis candidates report being tested on.
- Write one worked example in Web Application Security (AppSec) and time yourself on it.
Deliverable: One timed worked example in Web Application Security (AppSec).
04Work Web Application Firewall (WAF)
- Spend the session on Web Application Firewall (WAF), which Zelis candidates report being tested on.
- Write one worked example in Web Application Firewall (WAF) and time yourself on it.
Deliverable: One timed worked example in Web Application Firewall (WAF).
05Answer out loud: Technical Domain & Operations
- Answer aloud, timed: How do you approach monitoring and alerting for a distributed production system?
- Answer aloud, timed: Explain your process for identifying and remediating a critical security vulnerability in an existing application.
Deliverable: Spoken answers to 2 reported Technical Domain & Operations question(s), under time.
06Answer out loud: Problem Solving & System Architecture
- Answer aloud, timed: Walk me through the design of a scalable data pipeline for analytics.
- Answer aloud, timed: How would you redesign a legacy component to improve its performance and maintainability?
Deliverable: Spoken answers to 2 reported Problem Solving & System Architecture question(s), under time.
07Dry run for Zelis
- Run one full mock under time, then write down the two questions you most want to ask your interviewers.
Deliverable: A completed timed mock and two questions to ask.
Expand any day for tasks and deliverables. Your progress is saved on this device.
Behavioural rounds judge the decision you made and what it cost.
Describe your experience with containerization and orchestration tools in a production setting.
Describe your experience with containerization and orchestration tools in a production setting.
Approach
- Pick a story where you made the decision, not one where you watched it.
- State the situation in two sentences and spend the rest on the reasoning.
- Give the blast radius: what could have broken, and what you measured.
- Name the disagreement and how you resolved it with evidence.
Follow-up
- What would you do differently if you ran that again?
- How did you know your change caused the improvement?
Unblock an engineer without taking the keyboard
A teammate has spent two days on a job handler that occasionally writes duplicate rows. They are certain the queue is delivering twice by mistake. You suspect a lease expiring under a slow handler, so the job is running concurrently with itself. Describe how you have unblocked someone in this position: what you asked before offering a hypothesis, what you showed them rather than told them, and what you left them owning. Then say what you would do if their theory turned out to be the right one.
Approach
- Ask before diagnosing, and ask for things answerable from data they already have: the attempt count on the job rows that produced duplicates, the handler's observed duration against its lease expiry, and whether the duplicate rows share a natural key that a unique constraint could have caught.
- Teach the shape rather than the answer. A lease cannot distinguish a dead worker from a slow one, so a handler that outruns its lease is running twice by design, and deploys deliver the other half by killing handlers mid-run on every rollout. Both of their candidate theories produce identical duplicate rows, which is why the evidence has to come from timings rather than from argument.
- Hand over a checklist they execute: a natural key on every write the handler performs so the second copy collides rather than appends, the record of intent written before any external effect, a lease heartbeat while running, and the metric that shows it working.
- Keep ownership with them deliberately. Pair on the first write, then step back; if you finish it yourself you have closed one ticket and left the same person stuck on the next redelivery.
Follow-up
- How would you distinguish a genuine double-delivery from a lease expiry using only the data already stored?
- Their handler calls an external endpoint before recording that it did. What do you tell them to change first?
Argue against a design, lose, and commit anyway
Describe a design you argued against and lost. State the failure you predicted as a named mechanism, not a feeling about complexity: two services that would need one transaction, a projection with no rebuild path, a write path with no idempotency key. Say what evidence you brought, what the decision maker weighed instead, and what you did after the decision was made: what you instrumented, what you wrote down, and whether the prediction came true. Five minutes.
Approach
- State the prediction in falsifiable form up front: the mechanism, the condition that triggers it, and the observable outcome. A prediction that cannot be checked also cannot be credited to you later.
- Show the evidence you had at the time and label each piece honestly as measured, analogous, or intuition. Keeping the intuition is fine; disguising it as data is the thing that erodes your standing in the next argument.
- Represent the opposing case at full strength, including the constraint you did not control: a fixed date, a team boundary, or the fact that the decision was cheap to reverse and yours was not.
- Make disagree-and-commit concrete. Name the artefact you left behind so the prediction could be settled without you: the alert and its threshold, the counter on the dashboard, the decision note that recorded the trade-off and the condition that would revisit it.
Follow-up
- What threshold on that alert would have proved you right, and did anyone ever look at it?
- If the same proposal arrived tomorrow with the same deadline, would you argue it the same way?
- 01
Describe your experience with containerization and orchestration tools in a production setting.
- 02
A teammate has spent two days on a job handler that occasionally writes duplicate rows. They are certain the queue is delivering twice by mistake. You suspect a lease expiring under a slow handler, so the job is running concurrently with itself. Describe how you have unblocked someone in this position: what you asked before offering a hypothesis, what you showed them rather than told them, and what you left them owning. Then say what you would do if their theory turned out to be the right one.
- 03
Describe a design you argued against and lost. State the failure you predicted as a named mechanism, not a feeling about complexity: two services that would need one transaction, a projection with no rebuild path, a write path with no idempotency key. Say what evidence you brought, what the decision maker weighed instead, and what you did after the decision was made: what you instrumented, what you wrote down, and whether the prediction came true. Five minutes.
How long does the interview process typically take?
The timeline varies, but candidates should generally expect the process to span a few weeks from the initial screening to the final decision.
Zelis Software Engineer candidate reports ↗What is the best way to prepare for the technical rounds?
Focus on reviewing the projects listed on your resume, specifically the ones that involved complex problem-solving or infrastructure challenges, and be ready to discuss the trade-offs you made.
Zelis Software Engineer candidate reports ↗Does Zelis value specific certifications?
While not always required, certifications in cloud architecture or security are viewed as positive indicators of your commitment to professional growth and domain expertise.
Zelis Software Engineer candidate reports ↗How does the team handle feedback?
Zelis fosters a collaborative environment where constructive feedback is encouraged, so be prepared to discuss how you have given and received feedback in past roles.
Zelis Software Engineer candidate reports ↗What topics does Zelis test in interviews?
Zelis interviews most often cover Incident Response, Security Monitoring, Stakeholder Management, Vulnerability Management, and Project Management. The exact emphasis depends on the specific role you apply for.
Zelis Software Engineer candidate reports ↗Sources & methodology 3 sources ↗
Official role evidence, timestamped platform data and clearly labeled preparation advice.
- 01Zelis Software Engineer candidate reports ↗
Company-reported rounds, questions and FAQ.
candidate · Accessed 2026-09-22 - 02PracHub Software Engineer practice ↗
PracHub practice material, not company-reported.
platform · Accessed 2026-09-22 - 03PracHub preparation framework ↗
PracHub preparation guidance.
platform · Accessed 2026-09-22
Explore related engineering environments and compare the preparation focus.
Zenith Bank (Uk) Limited. Software Engineer Interview Guide
What Zenith Bank (Uk) Limited. asks Software Engineer candidates, from reported rounds and questions.
Wyetech Software Engineer Interview Guide
What Wyetech asks Software Engineer candidates, from reported rounds and questions.
Worth & Software Engineer Interview Guide
What Worth & asks Software Engineer candidates, from reported rounds and questions.
Wilson Software Engineer Interview Guide
What Wilson asks Software Engineer candidates, from reported rounds and questions.