AI Agent That Turns Scattered Health Records into a Trustworthy Patient Summary
Company: Snapchat
Role: Product Manager
Category: Product Design & Strategy
Difficulty: medium
Interview Round: Other
Design an AI agent for healthcare that gathers a patient's medical history and produces a summary of it. Cover both the product and the system behind it.
```hint Start with the reader
A summary is only as good as the decision it supports. Decide who reads it and when, then ask what a wrong or missing line would cost that person; the answer shapes the content, the format and the safeguards.
```
### Clarifying Questions
- Who reads the summary: a physician preparing for a visit, an emergency clinician seeing the patient for the first time, a care coordinator, or the patient?
- What sources may the agent use: structured data such as diagnoses, medications and lab results, free-text clinical notes, scanned documents from other providers, or all of these?
- Is the agent read-only, or may it take actions such as drafting orders or sending messages?
- Which privacy rules apply (for example HIPAA in the United States), and where may patient data be processed?
### What a Strong Answer Covers
- A chosen reader and moment of use, and the summary content and format that serve that decision.
- The path from fragmented records to a summary: data access, normalization, retrieval, generation and citations back to the source.
- Safety for a high-stakes setting: grounding every statement, surfacing conflicting or missing data, keeping a clinician in the loop, and limiting what the agent can do.
- Privacy, security and compliance: consent, access control, audit trails and where the model runs.
- How success is measured, covering accuracy and omissions as well as time saved and adoption.
### Follow-up Questions
- A clinician reports a summary that left out a severe drug allergy. What do you do right away, and what changes in the system?
- How would the product change if patients read summaries of their own history?
- How would you show that the summaries improve care rather than only saving time?
Overview: A product design interview question about an AI agent that summarizes a patient's medical history. It tests choosing the reader and moment of use, turning fragmented health records into a grounded summary, and handling safety, privacy, compliance and evaluation in a high-stakes setting.