Clarify an Ambiguous Product Question and Define a Metric
Company: Figma
Role: Data Scientist
Category: Analytics & Experimentation
Difficulty: medium
Interview Round: Onsite
A product partner asks, “Is this feature successful?” The request does not specify the user population, behavior, comparison, or decision. Walk through how you would clarify the question and define a metric framework that can support a decision.
### Constraints & Assumptions
- No single metric has been selected yet.
- The feature may affect different user segments in different ways.
- You must propose a useful framework before receiving a complete event schema.
### Clarifying Questions to Ask
- What decision will the team make, and by when?
- Who is eligible, who is exposed, and what user problem is the feature intended to solve?
- What behavior should change, over what time horizon, and what harms must not increase?
- Is the team asking about adoption, causal impact, retained value, or operational health?
### What a Strong Answer Covers
- A precise decision statement, target population, unit of analysis, and time horizon.
- A metric tree separating exposure, adoption, repeated value, and longer-term outcomes.
- A primary decision metric plus diagnostic and guardrail metrics.
- Definitions, denominator choices, segmentation, instrumentation checks, and an evaluation design.
### Follow-up Questions
1. How would you choose between per-user and per-session metrics?
2. What would you do if adoption rises but retention falls?
3. How would you evaluate the feature if randomization is unavailable?
Quick Answer: Learn how to turn an ambiguous product question into a decision-ready data science metric framework. Define the target population, unit of analysis, time horizon, primary metric, diagnostics, guardrails, denominator rules, instrumentation checks, and a credible evaluation design.