Find where teamwork breaks down in Slack and design a product fix

You are a product manager at Slack. How would you make Slack better at helping people work together? ```hint Name the moment "Collaboration" covers everything from a quick question to a months-long project across teams. Pick one concrete moment where shared work stalls in Slack today, and design for the people in it. ``` ### Clarifying Questions - Should I focus on collaboration inside one company's workspace, or across organizations in shared channels? - Is there a customer size to prioritize, such as small teams on the free plan or large enterprises on paid plans? - Is the goal deeper engagement, paid conversion and seat expansion, or retention against competitors such as Microsoft Teams? ### What a Strong Answer Covers - A clear goal for the improvement, tied to Slack's role as the place where teams do shared work - A chosen user segment and collaboration moment, with reasons for choosing them over the alternatives - Specific pain points grounded in how teams use channels, threads and notifications today - A small set of solutions and a prioritized pick, with enough detail to show how it works inside Slack - Success metrics and guardrails suited to a feature that whole teams must adopt, plus the main risks ### Follow-up Questions - Your solution adds another place for information to live in Slack. How do you keep it from making noise and clutter worse? - How would you roll it out and measure it, given that its value depends on a whole team using it? - How would the design change for a team spread across many time zones?