Google product sense case: choose a health problem and design a product to solve it

You are interviewing for a product manager role at Google, and the interviewer asks how you would go about building a healthcare product. The area of health, the users and the form of the product are left to you. Walk through how you would choose a problem worth solving, design the product, and decide whether it is working. ```hint Narrow before you design Healthcare covers prevention, diagnosis, treatment, mental health and paying for care. Commit to one group of people and one problem before discussing features, and think about which of Google's existing products already reach those people every day. ``` ### Clarifying Questions - Is the focus physical health, mental health, or the business of getting care, such as finding doctors, booking visits and understanding costs? - Are the users consumers and patients, or clinicians and health systems? - Is hardware in scope, such as Fitbit or Pixel Watch, or only software and services? - Should the product stay a wellness tool, or may it diagnose or treat, which brings medical device regulation? ### What a Strong Answer Covers - A goal for the product and a reason for Google to build it, tied to Google's existing products and to a business model. - A survey of possible health areas and user groups, with a reasoned choice of one segment and one problem. - Pain points mapped to solutions and prioritized into a focused first version. - Success metrics that connect usage to health outcomes, with guardrails for safety, privacy and equity. - Health-specific risks: regulation, clinical accuracy, data privacy and trust. ### Follow-up Questions - Weekly active users are growing but members' health numbers are not improving. What do you do? - How would you prove to a health plan that the product is worth paying for? - Where would you draw the line between a wellness feature and a regulated medical device, and how would that shape your roadmap?