Hardware Product Sense: A Dedicated Device That Brings OpenAI Models Into Hotels

As a product manager at OpenAI, propose a device that brings OpenAI's models into shared public places, a hotel for example. What would you build, and why? ```hint Find the moment a phone falls short Picture the moments in a hotel when a guest or a staff member needs help that nobody nearby can give quickly, and ask which of them a device fixed in that spot handles better than the phone already in the guest's pocket. ``` ### Clarifying Questions - Who pays for the device: the hotel as a business customer, or OpenAI placing it to reach new users? - Is the hotel the market to win first, or one example of a wider set of public places such as airports, hospitals and museums? - Should the device serve guests, hotel staff, or both? - Can it connect to the hotel's own systems (reservations, room keys, service requests), or must it work on its own at launch? ### What a Strong Answer Covers - Why a dedicated device in a public place adds something the phone apps people already carry do not, and what OpenAI gains from it. - The users in a hotel (guests, front-desk and service staff, and the operator who pays) and the specific moments where each is poorly served today. - Several device concepts compared on value, privacy in a shared space, cost and integration effort, with one chosen and its core features defined. - Success metrics for guests, the hotel and OpenAI, with guardrails for accuracy, privacy and handoff to staff. - A rollout path from the first hotels to other public settings, and the main risks along the way. ### Follow-up Questions - A guest asks the device to extend their stay. What should it do at launch, and what must be true before it can do that on its own? - Front-desk staff worry the device will replace them. How does that change your design or launch plan? - How would the device change for an airport, where people pass through instead of staying?