Hybrid Work Product Design: Serving People Who Split Time Between Office and Home

Design a product for hybrid work, the arrangement in which people split their working week between an office and working remotely. Choose the users you would build for, identify their most important problems, propose a solution and explain how you would measure whether it succeeds. ```hint Look at the planning, not the work Chat and video tools already support the work itself. Look for the decisions and frustrations hybrid workers face that fully remote or fully in-office workers never had. ``` ### Clarifying Questions - Who is the customer: individual employees, team managers, or the workplace and real-estate teams that run offices, and who pays? - Which workers and companies are in scope: office-based knowledge workers at large companies, small firms, or roles that must be on site part of the time? Is there a particular region? - Should the product stand alone, or build on something Meta already offers, such as its messaging apps or its VR headsets? - Is a business objective attached, such as enterprise revenue or engagement with an existing Meta app? ### What a Strong Answer Covers - A deliberate choice among employees, managers and workplace teams, with reasons. - Pain points specific to splitting time between office and home, ranked by frequency and severity. - A focused solution with a first version, and how it fits the calendar and chat tools teams already use. - Success metrics tied to the outcome the product promises, with guardrails such as privacy about where employees are. - Risks, including fears of employee monitoring and competition from incumbent workplace software. ### Follow-up Questions - Employees worry that sharing their office days lets managers monitor them. How do you design around that? - How would you get the first companies to adopt the product when they already pay for a calendar and chat suite? - How does the product change for a team spread across offices in several time zones?