Prioritize consumer product opportunities

Quick Overview

This question evaluates a candidate's ability in product strategy, data-driven user research, metric design, and prioritization within the product/decision-making domain for a consumer mobile application.

Prioritize consumer product opportunities

Company: Airbnb

Role: Software Engineer

Category: Behavioral & Leadership

Difficulty: medium

Interview Round: Onsite

Given a consumer app with flat monthly active users, how would you identify, evaluate, and prioritize opportunities to improve engagement? Define the target segment, key pain points (from data and research), a North Star metric and supporting metrics, 3–5 candidate solutions, a prioritization framework (e.g., RICE or impact vs. effort), and a 90-day roadmap with milestones and risks.

Quick Answer: This question evaluates a candidate's ability in product strategy, data-driven user research, metric design, and prioritization within the product/decision-making domain for a consumer mobile application.

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Sep 6, 2025, 12:00 AM
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Case: Improve Engagement in a Consumer App with Flat MAU

Context

You are given a large consumer mobile app whose monthly active users (MAU) have been flat for several months. You need to identify, evaluate, and prioritize opportunities to improve user engagement in the next quarter.

Tasks

  1. Define the primary target segment you will focus on (and why).
  2. Identify key pain points using both data and user research signals.
  3. Propose a North Star metric for engagement and a small set of supporting/diagnostic metrics (with clear definitions).
  4. Recommend 3–5 candidate solutions aimed at improving engagement. For each: state the hypothesis, expected impact, and how you would measure success.
  5. Select and apply a prioritization framework (e.g., RICE or Impact vs. Effort) to rank the solutions.
  6. Create a 90-day roadmap with milestones, success criteria, and major risks/mitigations.
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