Prioritized product improvements for the Evernote note-taking app
Company: Twitch
Role: Product Manager
Category: Product Design & Strategy
Difficulty: medium
Interview Round: Other
What improvements would you make to Evernote, the note-taking and organization app? List your ideas and say which one you would work on first.
```hint Choose whose notes
Evernote is used for very different jobs, from saving recipes to keeping a small business's records. Pick one group of users and the moment where the product lets them down before you start listing features.
```
### Clarifying Questions
- What should the improvements serve: winning back users who left, converting free users to a paid plan, or keeping existing subscribers?
- Should I cover the whole product, or focus on one surface such as quick capture on mobile or organizing and searching on desktop?
- Are pricing and free-plan changes in scope as improvements, or only product features?
- Can I assume the team is able to build AI-based features, or should the ideas work with the technology the app already uses?
### What a Strong Answer Covers
- A chosen user segment and goal, with a reason tied to Evernote's position against Notion, OneNote, Apple Notes and Google Keep
- Pain points grounded in how people capture, organize and find their notes, not a generic feature wish list
- A short list of improvements ranked with explicit criteria, ending in a clear first choice
- Success metrics and guardrails for the top idea
- Risks particular to a notes app, such as the privacy of personal content, sync reliability and disrupting long-time users' habits
### Follow-up Questions
- How would you tell, within a month of launch, whether your top improvement is working?
- What would you do for users who left Evernote for a free alternative?
- If engineering could ship only one of your ideas this quarter, which would it be, and how would you explain the cut to the people who wanted the others?
Overview: A product sense interview question asking you to propose improvements to Evernote, the note-taking app. It tests choosing a target user segment, finding real pain points in capturing, organizing and retrieving notes, prioritizing ideas against strong free competitors, and defining success metrics and risks.