Reason through Instagram's decision to hide public like counts

Quick Overview

A product strategy question asking why Instagram stopped showing like counts on posts. It tests reasoning about social comparison and posting pressure, the effects on creators, brands and ranking signals, the trade-offs of hiding the number, and how such a change could be tested.

Reason through Instagram's decision to hide public like counts

Company: Meta

Role: Product Manager

Category: Product Design & Strategy

Difficulty: medium

Interview Round: Other

Instagram stopped showing the number of likes on posts. Put yourself in the position of the product team: why do you think Instagram made this change? ```hint Who does the number serve Think about everyone who sees or depends on the visible count: the person posting, people scrolling past, creators and the brands that pay them, and the systems that rank posts. Ask what each gains and loses when the number disappears. ``` ### Clarifying Questions - Does the change hide counts from viewers only, with the author still able to see their own likes, or remove them for everyone? - Is this a test in a few markets, a global default, or a setting people can switch on? - Should I reason only from Instagram's goals, or also weigh the effects on creators, brands and advertisers? ### What a Strong Answer Covers - How visible like counts shape behavior on Instagram: social comparison, pressure on what and how often people post, and popularity cues for viewers. - Plausible reasons across stakeholders: everyday users, creators and brands, the integrity of engagement signals, and Instagram's own business and reputation. - The costs and trade-offs of hiding the number, including what users and creators lose and whether likes still feed ranking. - A reasoned ranking of the likely reasons rather than an unordered list. - How the team could test the change and judge whether it met its goal. ### Follow-up Questions - How would you design the test of hidden like counts, given that one person's setting changes what others see? - Some users post more without counts, while others complain they can no longer tell what is popular. What would you decide? - How would you keep influencer marketing workable once brands cannot see a creator's like counts in public?

Overview: A product strategy question asking why Instagram stopped showing like counts on posts. It tests reasoning about social comparison and posting pressure, the effects on creators, brands and ranking signals, the trade-offs of hiding the number, and how such a change could be tested.

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Meta
Sep 28, 2024
mediumProduct ManagerOtherProduct Design & Strategy
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Instagram stopped showing the number of likes on posts. Put yourself in the position of the product team: why do you think Instagram made this change?

Clarifying Questions Guidance

  • Does the change hide counts from viewers only, with the author still able to see their own likes, or remove them for everyone?
  • Is this a test in a few markets, a global default, or a setting people can switch on?
  • Should I reason only from Instagram's goals, or also weigh the effects on creators, brands and advertisers?

What a Strong Answer Covers Guidance

  • How visible like counts shape behavior on Instagram: social comparison, pressure on what and how often people post, and popularity cues for viewers.
  • Plausible reasons across stakeholders: everyday users, creators and brands, the integrity of engagement signals, and Instagram's own business and reputation.
  • The costs and trade-offs of hiding the number, including what users and creators lose and whether likes still feed ranking.
  • A reasoned ranking of the likely reasons rather than an unordered list.
  • How the team could test the change and judge whether it met its goal.

Follow-up Questions Guidance

  • How would you design the test of hidden like counts, given that one person's setting changes what others see?
  • Some users post more without counts, while others complain they can no longer tell what is popular. What would you decide?
  • How would you keep influencer marketing workable once brands cannot see a creator's like counts in public?