Break-even Analysis with Increased Promo Spend
Context
A credit-card promo offers a 30% discount on RH-category purchases ("RH" = the merchant category eligible for the promo). During the promo period:
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There are 2,000,000 total cardholders; 5% are existing RH users.
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Existing RH users increase their RH spend from
500to
600.
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New customers acquired because of the promo spend $1,000 on RH during the promo.
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Average first-year net revenue per new cardholder = $550.
Let x be the number of new customers acquired due to the promo.
Tasks
(a) Solve the break-even equation:
550·x − 0.30·(1,000·x + 2,000,000·5%·600) = 0
(b) Compare this x to the previous break-even (where existing/new RH spend was $500) and explain intuitively why the required new-customer count changes despite higher spend.