After I applied and was shortlisted, I had a preliminary recruiter-style call that felt more like an eligibility and fit check than a deep interview. About a week later, I had the main round with branch managers, including one person who was also the team manager. The conversation lasted roughly an hour, and fortunately there were no further interviews.
Most of the discussion was about my background and how I handled real situations: previous experience, customer service, teamwork, and problem solving. They asked behavioral questions in a STAR-style format. I was prompted to explain why I wanted to work at the bank, what I knew about it, and how I would build client relationships while meeting sales or service goals.
The tone was professional but friendly. The emphasis was on communication, integrity, and working in a fast-paced environment.
Location: Canada. Overall feedback: positive. Offer status: got offer.
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