Adapting Google Meet Video Calling for Older Adults and Their Families

You are a product manager on Google Meet, Google's video calling and meeting product. How would you improve Meet for elderly users? ```hint Narrow the audience first Older adults differ widely in comfort with technology, physical abilities and reasons for calling. Pick the older users and the kind of call you will design for before you list features, and check what Meet already offers before proposing something as new. ``` ### Clarifying Questions - What age range or life stage counts as elderly here, and should the work focus on people with hearing, vision, dexterity or memory limitations? - Which calls matter most: social calls with family and friends, medical appointments, or community and volunteer meetings? - Which devices should we design for: phones, tablets, laptops, or larger screens such as smart displays and TVs? - Is the goal to bring more older adults onto Meet, or to make calls work better for those who already use it? ### What a Strong Answer Covers - A chosen segment of older users and a main use case, with the reasoning for choosing it. - Pain points across the whole call, from being invited and joining through hearing, seeing and ending it. - Prioritized solutions that build on what Meet already provides, weighing effort against impact. - Success metrics and guardrails, including the experience of family members on the other end and protection against scams and privacy risks. ### Follow-up Questions - How would you test your top idea with older users before building it? - How would you measure success when Google may not know which users are elderly? - How would you keep an easier way to receive calls from becoming an easier way for scammers to reach older users?