Design an Automated Ticket Investigation Agent
Company: Meta
Role: Software Engineer
Category: ML System Design
Difficulty: hard
Interview Round: Technical Screen
Quick Answer: This question evaluates a candidate's ability to design AI-enabled agentic systems for automated ticket investigation, covering competencies in ticket understanding, classification and prioritization, multi-source evidence retrieval (logs, metrics, traces, documentation), root-cause diagnosis, remediation orchestration, and human-in-the-loop safety controls. It is commonly asked in the ML system design domain to assess architectural and integration thinking, data retrieval and evaluation strategies, production monitoring and safety considerations, and tests both high-level conceptual architecture and practical application-level implementation concerns.