Evaluate delivery driver performance
Quick Overview
This question evaluates the ability to design fair, multi-dimensional performance evaluation frameworks for delivery operations, encompassing metric selection, accounting for external factors such as weather, and balancing operational efficiency with fairness.
Amazon
May 7, 2024, 12:00 AM
Product Manager
Technical Screen
Product Design & Strategy
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You are interviewing for an Amazon non-technical product or operations role. The interviewer asks:
How would you evaluate delivery driver performance? Assume that looking only at the number of delivered packages and total delivery time is not enough. What additional information would you need, how would you build a fair performance framework, and how should external factors such as weather affect the evaluation?
Solution
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