Evaluate delivery driver performance
Company: Amazon
Role: Product Manager
Category: Product Design & Strategy
Difficulty: medium
Interview Round: Technical Screen
You are interviewing for an Amazon non-technical product or operations role. The interviewer asks:
How would you evaluate delivery driver performance? Assume that looking only at the number of delivered packages and total delivery time is not enough. What additional information would you need, how would you build a fair performance framework, and how should external factors such as weather affect the evaluation?
Quick Answer: This question evaluates the ability to design fair, multi-dimensional performance evaluation frameworks for delivery operations, encompassing metric selection, accounting for external factors such as weather, and balancing operational efficiency with fairness.
