ServiceTitan Customer Success Engineer interview: recruiter silence

ServiceTitan·Customer Success Engineer·Reported Jul 2026
HR ScreenNo responseMedium

After I applied, I had an initial recruiter screen and the process seemed to be moving. Then I received an automated rejection. Later, the recruiter contacted me personally and asked for a call about an update. I replied promptly and followed up again that day, but heard nothing.

Days later I tried again and still received no response. The silence was especially disappointing because the recruiter had initiated the contact. I was left unsure whether something had changed, whether I had missed a step, or whether the process had simply ended.

I was not offered the role. The final communication felt unprofessional and at odds with the culture they marketed to candidates.

Location: Orlando, FL. Overall feedback: negative. Offer status: no offer.

Published

Curated and edited by PracHub

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Interview at a glance

Company
ServiceTitan
Role
Customer Success Engineer
Rounds
HR Screen
Outcome
No response
Difficulty
Medium
Date
Reported Jul 2026

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